Assistant Manager Resume Example THINGS REMEMBERED

ASSISTANT MANAGER

Summary

Reliable and punctual Sales Assistant Manager who possesses an excellent work ethic and more than five years in sales and retail, and over a year of managerial experience. Areas of expertise include inventory, cash management and exceptional customer service. Versed in merchandising, display design and customer relations. Service-focused professional and friendly team player with a knack for building productive working relationships. High-achieving Sales Manager offering an extensive background in sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Contributed to a 90% drop in shoplifting through increased awareness and intervention measures. Consistently exceeded daily sales targets with an average of $900 in sales each day. Routinely helped as many as 25 customers each day in a high-volume retail outlet. Met monthly sales goals for 4 months straight. Awarded the Army Achievement Medal in 2010, 2011, and 2013. Received Global War on Terrorism Service Medal. Received the Good Conduct Medal and Army Reserve Achievement Medal in 2011 and 2014, respectively. Maintained 100% accountability of a large section of equipment worth over $1,000,000 during overseas deployment. Promoted to Assistant Manager within 6 months of working at Things Remembered.

Highlights

Mathematical aptitude

Supply and logistics planning Extremely organized

Time management

Data management

Detail-oriented

Strong verbal communication Excellent multi-tasker Firearms safety training

POS systems

Flexible schedule

Personnel training and development

Superb sales professional Proficient in MS Office Compelling leadership skills

Effective Retail Sales Manager Fluent in both English and Spanish

Accomplishments

Received Good Conduct medal, Army Reserve Component Achievement Medal, 2 Army Commendation Medals, 3 Army Achievement Medals, and Graduated with honors top 10% from the Warrior Leadership Course.

Promoted to Assistant Manager within 6 months of working at Things Remembered.

Experience

Assistant Manager
October 2013 to Current THINGS REMEMBERED - Redondo Beach, CA

Identified prospective customers using lead generating methods and performing an average of 20 sales per day.
Participated in various incentive programs and contests designed to support achievement of production goals.
Recognized as top sales generator, increasing sales level.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Received company Employee Performance Award after maintaining record sales achievement of $20,000 in two weeks as a seasonal employee.
Fielded an average of 10 customer service calls per day.
Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Confirmed that appropriate changes were made to resolve customers' problems.
Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Informed customers about sales and promotions in a friendly and engaging manner.
Trained employees on company customer service policies and service level standards.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Assist the SM in achieving sales and other financial targets.
Analyze and understand financial Goals/Reports and track both individual and store results.
Supervision Of Employees Engaged In Sales Work, Production, Taking Inventory And Reconciling Cash And Sales Receipts.
Demonstrates Success In Selling.
Uses Selling Techniques Such As Add-On Sales And Describing Engraving Information To Customers To Enhance Salesmanship And Reach Store And Individual Sales Goals. This Requires Constant Standing And Walking To Work With Customers And Show Them Merchandise.
Is Proficient In The Basic Skills Of Store Operations: Engraving; Performance Of All Register Transactions; And Equipment Maintenance. Ensure Teammates Are Properly Trained In These Duties.
Participate In Store Activities Of Stocking, Processing Incoming And Outgoing Merchandise Shipments In A Timely Manner. This Requires Constant Standing And Walking, Occasional Squatting And Kneeling, Frequently Lifting & Carrying Up To 10 Lbs And Occasionally 11-30 Lbs As Well As Frequently Climbing A 3 Foot Ladder Working With Arms Overhead And Occasionally Using A 3-10 Foot Ladder To Work With Arms Overhead.
Plans/Prepares Work Schedules, Managing To Required Payroll Hours And Work Single Coverage In The Store.
Responsible For Motivating/Managing Staff To Ensure Store Is In Legal Compliance, And That Employee Relations Issues Are Handling Appropriately In The Absence Of The SM.
Coordination Of Sales Promotions/Merchandise Displays. Maintains A Clean, Visually Appealing Store To Company Guidelines.
Responsible For Physical Security Of The Store And Offsite Storage Locations Including Locks, Shipments And Cash.
Responsible For Daily Balancing Of Cash, Nightly Bank Deposits And Ensuring Staff Is In Compliance.
Responsible For Twice Annual Comprehensive Physical Inventories. Maintains Accurate Inventory Results Throughout The Year By Analyzing Weekly Shipment Reports And Merchandise Transfers.

Ammunition Sergeant
April 2009 to Current U.S. ARMY RESERVES - Culver City, CA

Primarily responsible for receiving, storing, and issuing conventional ammunition, guided missiles, and large rockets Operate computer hardware and software and manual records in order to perform stock control and accounting.
Operate heavy power equipment in order to move ammunition to the storage locations and also load ammunition up on to the vehicles to prepare for movement.
Provide excellent customer service to other units and handle any issues that might occur.
Lead a squad of up to ten soldiers and provide them with guidance and support.
Counsel them every quarter to help them improve on their performance, and also keep in touch with them weekly to see if there are any personal or professional issues that need to be addressed.
Make sure the job gets done in a safe and timely manner.
Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
Managed receipt, storage and issue of ammunition processes.
Supervised operation and organizational maintenance of weapons systems and specialized equipment.
Maintained complete accountability during redeployment of all sensitive items and communication equipment.
Completed multiple fire prevention safety training.
Maintained rifles, machine guns, mortars and hand grenades.

Assistant manager/Lead cashier
September 2008 to June 2010 BJ'S GRILL - Torrance, CA

Operated a cash register, handled large sums of money, and provided excellent customer service Made sure that the restaurant was clean and presentable so as to improve customer satisfaction Handled issues and complaints in a professional manner.
Lead a group of four people and made sure they carried out their responsibilities and tasks correctly/ Guided and mentored coworkers so they can become more proficient with their customer service skills.
Handled inventory of food and supplies and made sure everything was stocked and up to date.
Made sure restaurant was in compliance in accordance to food safety and health regulations.

Education

HIGH SCHOOL DIPLOMA : June 2008 Morningside High School - Inglewood, Ca, United States GPA: GPA: 2

GPA: 3.6

Languages

Fluent in English and Spanish

Skills

Accounting

Administrative

Cash handling

POS systems

Strong communication skills

Computer hardware

Customer satisfaction

Excellent customer service skills

Data management

Detail-oriented,

Equipment maintenance

Inventory control

Team leader

Logistics

Loss prevention

MS Office

Weapons safety

Organizational skills

Personnel training skills

Safety

Sales

Scheduling

Time management

Verbal communication

Team Player

Excellent motivational skills

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Assistant Manager Resume Example

Resume Score: 100%