Motivated customer service representative with over 5 years retail experience in a fast-paced environment. Dedicated employee with motivation to maintain customer satisfaction and contribute to company success. Personable and responsible team player with great positive attitude. Creating a positive customer experience for each customer is my number one objective.
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive shopping experience for all the rest.
Compiled inventory lists and worked with vendors for product pricing and special orders.
Handled high volume sales with cash, credit and gift card transactions, balancing cash drawer at end of shift with 100% accuracy rate.
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Addressed and corrected sales staff communication issues in a tactful and effective manner.Contributed to merchandising ideas at team sale meetings.
Strong organizational skills
Floor set design and visual display
Training development of sales associates
Adaptability to business needs
Strong client and customer relations
Energetic work attitude
Shipping and receiving
Strategic sales and in season management
Credit card processing
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