LiveCareer-Resume

assistant manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Sales Monitoring
  • Product and Service Knowledge
  • Cost Control
  • Revenue Forecasting
  • Verbal and Written Communication
  • Problem Resolution
  • Project Planning
  • Documentation and Reporting
  • Team Leadership
  • Complex Problem Solving
  • Goal Setting
  • Performance Tracking and Evaluation
  • Onboarding and Orientation
  • Scheduling and Coordinating
  • Team Building
  • Customer Relations
  • Closing and Contract Negotiations
  • Business Development Understanding
  • Retail Space Planning
  • Time Management
  • Product Branding
  • Strategic Planning
  • Retail Operations Management
  • Customer Rapport
  • Marketing Tactics
Experience
Assistant Manager, 10/2022 to Current
Tishman SpeyerDc, DC,
  • Proposed or approved modifications to project plans.
  • Completed inventory audits to identify losses and project demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Server, 08/2008 to 09/2010
B Hotels & ResortsFort Lauderdale, FL,
  • Stocked service areas with supplies during slow periods.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Presented menus and answered questions regarding items.
  • Served food and beverages to patrons and confirmed complete orders.
  • Informed customers of daily specials and signature menu items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Set up tables in between patrons to reduce wait times.
  • Responded to ad hoc cleaning duties at end of shift.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Provided exceptional service to high volume of daily customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Prepared checks, itemizing total meal costs and taxes.
Sales Representative, 06/2002 to 06/2008
Colonial LifeWilliamsville, NY,

Cold callings to previous and potential mci customer to win back service. Hitting a sales quota.

  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Created successful strategies to develop and expand customer sales.
  • Listened to customer needs to identify and recommend best products and services.
Education and Training
High School Diploma: , Expected in 05/2004 to Peyton Senior High School - Peyton, CO
GPA:
BBA: International Business Management, Expected in to Pikes Peak State College - Colorado Springs, CO,
GPA:

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Resume Overview

School Attended

  • Peyton Senior High School
  • Pikes Peak State College

Job Titles Held:

  • Assistant Manager
  • Server
  • Sales Representative

Degrees

  • High School Diploma
  • BBA

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