LiveCareer-Resume

assistant manager resume example with 8+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

A talented Assistant Manager with excellent conflict resolution skills and more than 5 years of service experience. Highly effective and knowledgeable at providing outstanding customer satisfaction. Versed in front of house operations and proficient in POS system operation.

Skills

Employee performance evaluations
Issue resolution
Recruiting and Interviewing
Staff Supervision
Business administration
Business Development
Training
Employee scheduling
Staff Management
Project Management

Experience
05/2015 to 08/2019 Assistant Manager Columbia Country Club | Chevy Chase, MD,

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Coached team on effective upselling and cross-selling methods.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Established and optimized schedules to keep coverage and service in line with forecasted demands.

Offered hands-on assistance to customers, assessing needs and maintaining satisfaction.

Supported staff development and goal attainment by focusing on skill development and job satisfaction.

Trained team members in successful strategies to meet operational and sales targets.

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Supervised and evaluated staff of 40+ including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.

Planned team-building exercises to increase employee performance and job satisfaction.

Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Kept work areas clean, organized and safe to promote efficiency and team safety.

01/2013 to 05/2015 Server/Bartender/Shift Manager Department Of Defense | Lakewood, CO,

Took customer orders and capitalized on opportunities to sell special beverage and food options.

Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Developed new signature cocktails to support bar marketing brand and increase profits.

Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

Kept alcoholic beverages well-stocked and organized to meet expected demands.

Managed accurate register and produced daily sales reports backing up inventory usage numbers.

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.

Maintained secure cash drawers, promptly resolving discrepancies for accuracy.

Handled $1000+ cash on daily basis, which built trustworthiness and loyalty with managers.

Closed out cash register with 100% accuracy and prepared cashier report.

Waited on up to 15 customers at bar and 20 at tables in the bar area.

Checked identification to enforce age regulations for alcoholic beverages.

Promoted to shift manager position within six months of starting employment.

02/2011 to 12/2013 Bartender Johnny's Italian Steakhouse | City, STATE,

Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Folded napkins and prepared silverware sets to provide adequate supply for host station.

Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.

Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.

Kept register accurate through correct billing, payment processing and cash management practices.

Checked identification to enforce age regulations for alcoholic beverages.

Education and Training
Expected in 06/1997 to to High School Diploma | Metamora Township Highschool, Metamora, IL, GPA:
Expected in to to | Illinois Central College, East Peoria, IL GPA:
Certifications
  • ServSafe
  • Food Safety Manager Certified

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Resume Overview

School Attended

  • Metamora Township Highschool
  • Illinois Central College

Job Titles Held:

  • Assistant Manager
  • Server/Bartender/Shift Manager
  • Bartender

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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