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assistant manager resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Agile and adaptable team leader with stellar management history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Skills
  • Employee performance evaluations
  • Recruiting and Interviewing
  • Staff Supervision
  • Employee scheduling
  • Training
  • Financial Management
  • Operations management
  • Business planning
  • Business Development
Work History
Assistant Manager, 01/2018 to Current
Columbia Country ClubChevy Chase, MD,
  • Promoted to Assistant Manager after only 6 months with company.
  • Advanced to Acting Store Manager in July 2020 due to company changes under a 3 month contract.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Coached team on effective upselling and cross-selling methods.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Attended weekly virtual sales meetings and reported pertinent information to employees.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Office Manager, 11/2012 to 06/2017
SteelseriesChicago, IL,
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Compared vendor prices and negotiated for optimal savings.
  • Optimized organizational systems for payment collections, deposits and recordkeeping.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Performed billing, collection and reporting functions for office.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Maintained computer and physical filing systems.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using QuickBooks software.
  • Received, screened and routed incoming calls.
  • Marketed in person to insurance adjusters as well as to other professionals in like job fields to optimize job and sales growths.
  • Took round the clock calls as expected of a 24/7 emergency services company.
Salon Manager, 07/2010 to 08/2014
Snip-ItsIslip Terrace, NY,
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Produced stylist schedules 6 weeks in advance.
  • Performed inventory counts every week to ensure the salon remained stocked for sales and services.
  • Traveled throughout the state opening, staffing and training new salons and staff for corporate.
  • Attended quarterly meetings in Troy, Michigan.
  • Handled all deposits and cashflow for the entire salon as well as paying out 10-99 individuals as well as submitting payroll for W2 employees.
  • Maintained grounds inside and out.
  • Obtained permits for new salon build outs through city offices while also working with contractors to ensure new salons opened according to set deadlines.
Education
GED: , Expected in to Berea High School - Berea, OH,
GPA:
Managing Cosmetologist : Cosmetology, Expected in 04/2010 to Regency Beauty Institute - North Olmsted, OH,
GPA:

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Resume Overview

School Attended

  • Berea High School
  • Regency Beauty Institute

Job Titles Held:

  • Assistant Manager
  • Office Manager
  • Salon Manager

Degrees

  • GED
  • Managing Cosmetologist

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