LiveCareer-Resume

assistant manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Service driven professional with extensive experience in administration and management. Personable and reliable. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with staff and customers/clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Customer service
  • Planning and coordination
  • Inventory management
  • Performance reporting
  • Project management abilities
  • Supervision and training
  • Business operations
  • Customer relations
  • Clerical support
  • Accounts payable
  • Account reconciliation
  • Invoicing and billing
  • Account management
  • Payroll
  • Purchasing
  • Employee supervision
  • Cost analysis and savings
  • Training and mentoring
  • Project management
  • Profit and loss accountability
  • Recruiting and hiring
  • Financial administration
Education and Training
Excelsior Community College Jamaica, Expected in : Computer Operations - GPA :
  • Completed professional development in Computer Operations
Jamaica School of Business Jamaica, Expected in : Business Administration And Management - GPA :

Completed 2 years of study. Did not complete program

Albert Town High School Jamaica, Expected in 07/1988 High School Diploma : - GPA :
Experience
Columbia Country Club - Assistant Manager
Chevy Chase, MD, 09/2020 - Current
  • Assist in overseeing daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Enforced company policies and procedures to strengthen operational standards, drive productivity and efficiency.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed mini inventory audits to identify losses.
  • Manage personnel workflow, scheduling and facilitating adequate coverage to meet expected business demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Drive operational efficiency, building customer rapport to foster loyalty and increase sales.
Ewing Irrigation - Customer Service Representative
Phoenix, AZ, 12/2019 - 09/2020
  • Deliver a high level of service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshoot missed delivery dates, miss-picks, shortages and overages.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Assessed customer needs and upsold products and services to maximize sales.
Savatree - General Manager Administration
Avon, IN, 09/2019 - 12/2019
  • Monitored progress by establishing plans, budgets and measuring results.
  • Fostered strong relationships with staff, customers and suppliers by implementing an open door policy and maintaining communication.
  • Managed scheduling for 18 employees to optimize productivity.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Collaborate with Operations Manager on all day-to-day operations to facilitate and provide a safe and enjoyable customer experience.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using the "Praise" & "3C" skills.
  • Authored company hand book, vision and mission statements.
  • Co-manage and execute the acquisition of a 2nd business
  • Boosted staff morale by implementing incentive programs, events and benefits.
  • Developed and implemented the annual Customer Appreciation Month promotion: "Lovember To Remember"
Seaworld Parks - Operations Manager
Orlando, FL, 07/2008 - 11/2019
  • Managed daily operations, including supervising multiple team members.
  • Reduced operating budget by by developing new inventory management process.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Recruited, hired and co trained crew members on projects completion, deadlines, customer relations and customer service.
  • Negotiate and close government and corporate contracts
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Increased revenue by developing and hosting the biannual "Heels & Hose" female car clinic.
  • Developed and implemented the " Breast Friends" & "Balls & Friends" Customer Cancer awareness events.
Steelseries - Event Coordinator
Chicago, IL, 08/2010 - 08/2019
  • Planned, coordinated and executed corporate and celebratory events.
  • Coordinated all logistics for events, such as scheduling, budget development and management, staffing and liaising with clients and vendors about all event needs.
  • Coordinated vendors, timelines and performances for events.
  • Mitigated financial variance through careful maintenance of records and thorough auditing.
  • Solicited potential event sponsors and coordinated value to be offered for their investment
  • Managed client correspondence, record tracking, conference and event logistics.
  • Designed contracts, collected fees, coordinate outdoor booth placement for events food and beverages vendors.
  • Assessed event success and uncovered room for improvement through client and patrons direct feedback.
  • Develop and implement the MAD initiative ( Making A Difference) This is a charitable initiative, that see the company giving back 10% of it's net income to a community base Non Profit Organization.
  • Planned, organized and executed all Diaspora base events, resulting in over 100% increase in paid patron attendance. (2017 - 4500 paid patrons: 2019 - 10,800 paid patrons
Boise Cascade - Office Manager
Idaho Falls, ID, 04/2000 - 06/2008
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office inventory and placed new supply orders.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Updated employee paperwork and records.
  • Interviewed, onboarded, developed and oversaw daily activities of eight clerical and administrative office personnel.
  • Coordinated logistics for corporate events.
  • Organize data related to, payroll and benefits compensation, Resolved payroll discrepancies by collecting and analyzing information. Prepared reports by compiling summaries of earnings, voluntary deductions and taxes.
  • Filing of all statutory deduction with the relevant government agencies/department.
Neely's Texaco Service Station & Marina - Gas Station Manager - Evening
City, STATE, 08/2003 - 08/2007
  • Ran daily reports to assess performance and make proactive adjustments.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications and government regulations.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports. ( Charge Clients Only)
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cross-trained in every store role to maximize operational knowledge.
  • Responsible for weekly scheduling for all employees ( Marina and Gas station)
  • Oversaw all fuel deliveries for station and marina.
  • Responsible for all daily manual end of day tank readings and reconciliation of fuel
Western Union ( Grace Kennedy Remittance) - Branch Manager
City, STATE, 08/1996 - 08/1998
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Collaborated with accounting associates to improve reconciliation processes.
  • Mitigated corporate risk by identifying process inefficiencies and errors.
  • Optimized employee satisfaction and productivity by developing employee incentive programs.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Medical Associates Hospital - Medical Receptionist /Accounts Clerk
City, STATE, 01/1992 - 07/1996
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Tracked income and expenses for business using accounting software.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
  • Gathered data and uncovered fraud, embezzlement or liabilities during auditing procedures.
  • Process Insurance claims.

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Resume Overview

School Attended

  • Excelsior Community College
  • Jamaica School of Business
  • Albert Town High School

Job Titles Held:

  • Assistant Manager
  • Customer Service Representative
  • General Manager Administration
  • Operations Manager
  • Event Coordinator
  • Office Manager
  • Gas Station Manager - Evening
  • Branch Manager
  • Medical Receptionist /Accounts Clerk

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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