assistant manager resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
An accurate, thorough, and persistent individual seeking a position as a Technician with a growing
company. Offering exceptional communication, secretarial, and problem-solving skills to bring a
remarkable change in the overall efficiency of the office.
Skills
Analytical and Critical Thinker
Business Correspondence
Customer Service
Skilled multi-tasker Flexible
Knowledgeable in Mac systems Website maintenance
Strong Communication Skills
Professional and Mature
Highly Organized
Time Management
Advanced Clerical knowledge
Commitment to Quality and Service
Flexible
Administrative Support
Meticulous Attention to Detail
Relationship/Team Building
Business operations
Work History
Assistant Manager, 02/2009 - 02/2011 Compass Group Usa Inc – Richardson, TX,
Negotiated prices, terms of sales and service agreements.
Created sales contacts with on- and off-premise accounts.
Exceeded regional annual sales target by 25%.
Screened applicant resumes and coordinated both phone and in-person interviews.
Assisted with event planning, including associated travel and logistical arrangements.
Compiled company information and related material and distributed it to candidates.
Answered and managed incoming and outgoing calls while recording accurate messages.
Obtained signatures for financial documents and internal and external invoices.
Managed office supplies, vendors, organization, and upkeep.
Conducted orientation sessions and organized on-the-job training for new hires.
Trained staff during demonstrations, meetings, conferences, and workshops.
Director, 01/2013 - 01/2018 North Country Academy – Commerce, MI,
Strategically planned methods to achieve operational goals and targets.
Continually maintained and improved the company's reputation and positive image in the markets served.
Encouraged creative thinking, problem-solving, and empowerment as part of the facility management group to improve morale and teamwork.
Assisted in resolving and satisfying client requests and internal operational issues.
Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
Answered a high volume of phone calls and email inquiries.
Filed paperwork and organized computer-based information.
Handled all incoming information requests for several busy executives.
Wrote reports, executive summaries, and newsletters.
Completely updated and redesigned user experience for multiple company websites.
Conceptualized, planned and executed original designs for a wide range of website properties.
AppleCare Advisor , 01/2014 - 11/2016 Booz Allen Hamilton Inc. – Charlotte, NC,
Installed software, modified and repaired hardware and resolved technical issues.
Identified and solved technical issues with a variety of diagnostic tools.
Managed call flow and responded to technical support needs of customers.
Maintained and updated customer service database.
Used scripting skills to contribute to internal tools.
Used ticketing systems to manage and process actions were taken.
Provided on-call support for critical issues.
Resolved problems with malfunctioning products.
Researched, troubleshot and resolved complex problems independently.
Demonstrated professionalism and courtesy with customers at all times.
Followed up with clients to ensure optimal customer satisfaction.
Conducted research to address customer concerns.
Remained up-to-date on the latest technologies and solutions applicable to company products.
Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
Compiled and accurately entered electronic data.
Set Macs and IOS mobile devices.
Technical Expert, 11/2016 - Current Apple Inc – City, STATE,
Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non-technical personnel within the business.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Reviewed technical documentation and procedures.
Identified and solved technical issues with a variety of diagnostic tools.
Defined and documented technical best practices.
Resolved problems with malfunctioning products.
Researched, troubleshot and resolved complex problems independently.
Retained existing clients and developed new business by extending the high quality and efficient service.
Maintained technology equipment by installing, configuring, diagnosing, repairing and upgrading all hardware to ensure optimal performance.
Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
Demonstrated strong knowledge of all types of electrical components, their operations, specifications and proper testing methods.
Removed, fixed and replaced components such as phone screens, batteries, and other hardware components.
Education
GED: , Expected in 2009 - Augusta Technical College - Augusta, GA GPA: Status -
Certifications
Knowledgeable in Mac systems Professional and mature
Apple Certified Specialist Meticulous attention to detail,
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