assistant manager resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Enthusiastic individual with superior ability to self direct, as well as work in small groups. Strong verbal and written communication skills. Effective at dealing with individuals during stressful and confusing situations to address benefits and needs. Service-oriented and performance-driven with excellent organizational, multitasking, and problem-solving abilities.
Skills
Critical Thinking Complex Problem Solving
Database management
Sales monitoring
Inventory management
Staff training and development
Closing and contract negotiations
Customer rapport
Project management abilities
Project organization
Communications
Organization
Team building
Business operations
Administrative support
Operational improvement
Microsoft Office expertise
Experience
Assistant Manager, 02/2017 - Current Dairy Queen – Queen Creek, AZ,
Plan, prepare workflow schedules, delegating tasks for team members.
Enforce company policies, procedures to strengthen operational standards across departments.
Implemente training processes for newly hired employees, supervise department managers, shift leads and production personnel.
Provide leadership direction for employees, supervising activities to drive productivity and efficiency.
Manage personnel scheduling, facilitating adequate coverage to meet demand.
Train team to deliver outstanding customer service, boosting customer satisfaction ratings 97%.
Collaborate with store manager to develop strategies for achieving sales and profit goals.
Mentor staff to enhance skills achieve daily targets, use hands-on and motivational leadership.
Support sales management initiatives to optimize business development.
Complete inventory audits to identify losses and project future demands.
Review sales reports to enhance sales performance and improve inventory management accuracy.
Cultivate customer loyalty by training team members in industry-leading service standards.
Increase annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Maintain positive work ethic, and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Analyze trends, identifying consumer demand and forecasting seasonal trends.
Produce monthly sales and performance reports, supporting operational planning and strategic decision making.
Maintain inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Conduct job interviews, lead employee performance evaluations with constructive feedback, reward top sales performers to attract, retain top-quality personnel.
Management Trainee, 05/2016 - 02/2017 Chefs Warehouse – Tempe, AZ,
Greet customers and discuss the type, quality and quantity of Alexandria, VA merchandise sought for rental.
Compute charges for merchandise or services and receive payments.
Provide information about rental items, such as availability, operation or description.
Rent items, arrange for provision of services to customers and accept returns.
Process all correspondence and paperwork related to accounts.
Assisted with administrative tasks to better understand industry processes.
Worked alongside senior team members to learn all related job tasks and roles.
Cross-trained in every store role to maximize operational knowledge.
Resolved customer issues efficiently to build loyalty.
Ran daily reports to assess performance and make proactive adjustments.
Helped business managers keep operations running smoothly, increase revenue and optimize processes to capitalize on industry changes.
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