assistant manager resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

To obtain a part-time position as a receptionist at Holy Spirit Parish and be able to provide wonderful customer service experience where member of our parish leave satisfied and happy with the services they receive and the way that they are treated when they walk into the parish office. With my previous career experience and education I will be great asset to the parish office and I will be a person that will always greet individuals that seek assistance and have questions with a a smile and interest to meet their needs.

  • Bilingual (English and Spanish)
  • Punctual
  • Teamwork and Collaboration
  • Goal Setting
  • Documentation and Reporting
  • Problem Resolution
  • Verbal and Written Communication
  • Team Building
  • Scheduling and Coordinating
  • Strategic Planning
  • Microsoft Office Expertise
  • Power Point Expertise
  • Excel Expertise
  • Typing Skills
08/2020 to 08/2022
Assistant Manager Jack In The Box, Inc. Calexico, CA,
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
  • Assisted with hiring of new employees by verifying references and prior employment.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Worked closely with store manager to maintain day-to-day operations.
07/2019 to 08/2022
Accounts Payable Specialist Attorney Resource Austin, TX,
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Reduced financial discrepancies by accurately processing invoices and journal entries.
  • Handled high-volume invoice processing with minimal supervision.
  • Coded invoices and other records to maintain organized and accurate records.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Prepared weekly payroll for team of salaried and hourly employees.
10/2018 to 07/2019
Member Services Representative Gold's Gym International, Inc. Albemarle, NC,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Handled member inquiries with exceptional professionalism and enthusiasm
  • Answered questions and informed members of current health insurance status
  • Provided customer service and issue resolution and worked with higher management and supervisors to resolve further issues.
  • Answered customer questions and addressed concerns
  • Answered a vast amount of phone calls daily and maintained a meticulous flow to ensure members reaching out to our call center would get the help they needed with little to no wait time.
  • Assisted members with questions they had in regards to pharmacy, medical, and dental concerns and transferred them to the proper department
  • checked member health insurance eligibility and insured they were active. If they were not active proper information was given to ensure there would be able to activate their insurance in a timely manner.
  • Assisted member in choosing which doctor/health center they would like to be assigned to for health care
04/2016 to 10/2018
Client Benefits Advocate CommuniCare Health Centers City, STATE,
  • Offered guidance to clients when it came to their health care
  • Assisted patients with application to Medi-Cal, Cal-Fresh/Food Stamps/SNAP, CalWorks, Presumptive Eligibility Emergency Medi-Cal, among other resources available to the patients.
  • I was the PAP Coordinator and assisted members in applying for assistance with their medication (PAP/ Prescription Assistance Program).
  • collected all documents needed to process Medi-Cal and CalFresh Applications
  • worked along side County Worker to process urgent applications for health care and food assistance
  • Certified Covered California Agent
  • Assisted patients with Covered California Application and helped with processing their monthly premium and choosing their health plan as well as renewing previous accounts
  • worked with doctors and nurses when it came to patients that needed urgent care or needed applications to be processed sooner due to their delicate/ life threatening conditions and cases
  • traveled throughout YOLO county clinics to assist patients in Woodland, Davis, and West Sacramento
  • called patients to assist them with making appointments and to remind them of future appointments
  • traveled out of town to assist meeting where we would gather with other non profit organizations and share tips and learn more about our job and how to better help our clients who were of the lower income bracket
  • created bonds with the co-workers which in turn would cultivate trust in our patients
Education and Training
Expected in 05/2016 to to
Bachelor of Science: Sociology
University of California, Berkeley - Berkeley, CA
Expected in 05/2013 to to
Associate of Science: Sociology
Napa Valley College - Napa, CA
Expected in 06/2010 to to
High School Diploma:
Armijo High School - Fairfield, CA
Native/ Bilingual
Native/ Bilingual

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Resume Overview

School Attended

  • University of California, Berkeley
  • Napa Valley College
  • Armijo High School

Job Titles Held:

  • Assistant Manager
  • Accounts Payable Specialist
  • Member Services Representative
  • Client Benefits Advocate


  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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