assistant manager resume example with 14 years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Summary
Motivated Assistant Manager with 5 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Skills
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Experience
Assistant Manager, 01/2021 to 05/2023
Tractor Supply – North Ogden, UT,
Tractor Supply – North Ogden, UT,
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Wait Staff Member, 05/2020 to 01/2021
Regal Cinemas Corporation – Glendale, NY,
Regal Cinemas Corporation – Glendale, NY,
- Set up dining room to meet hospitality and service standards.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Discussed dining menu information to aid in decision process for senior residents.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Assistant Manager, 12/2018 to 05/2020
Tractor Supply – Northville, SD,
Tractor Supply – Northville, SD,
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
Wait Staff Member/Bartender, 04/2016 to 12/2018
Joey's Fine Food & Pizza – City, STATE,
Joey's Fine Food & Pizza – City, STATE,
- Set up dining room to meet hospitality and service standards.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Handled special customer requests for separate checks and menu substitutions.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
Wait Staff Member/Bartender, 05/2008 to 04/2015
HMSHost – City, STATE,
HMSHost – City, STATE,
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Cleared table and bussed dishes to allow for quick setups.
- Implemented sanitary food handling, holding and service protocols.
- Handled special customer requests for separate checks and menu substitutions.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Balanced daily registers and generated sales reports for management.
Education and Training
High School Diploma: , Expected in 05/1992 Gaston College - Dallas, NC
: Pre-Nursing, Expected in Gaston College - Dallas, NC
: CNA 1 Certification, Expected in Gaston College - Dallas, NC
: CNA 2 Certification, Expected in Gaston College - Dallas, NC
Accomplishments
- Promoted from Personal shopper to frontend team lead, in less than 12-months.
- Promoted from frontend team lead to Assistant manager, in less than 12-months.
- Elected by store manager to go to Shareholders/Associate Appreciation Conference in Bentonville Arkansas
- Collaborated with City Council to obtain a sanitation grant
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Resume Overview
School Attended
- Gaston College
- Gaston College
- Gaston College
- Gaston College
Job Titles Held:
- Assistant Manager
- Wait Staff Member
- Assistant Manager
- Wait Staff Member/Bartender
- Wait Staff Member/Bartender
Degrees
- High School Diploma
- Some College (No Degree)
- Some College (No Degree)
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