Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Sales monitoring
Product and service knowledge
Retail Space Planning
Microsoft Office expertise
Graphic and Media Design
Retail operations management
Marketing tactics
Project management abilities
Experience
to Assistant ManagerDairy Queen | Bloomington, MN,
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Delegated daily tasks to team members to optimize group productivity.
Supported sales management initiatives to optimize business development.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Directed and led employees, supervising activities to drive productivity and efficiency.
Organized schedules, workflows and shift coverage to meet expected business demands.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Completed inventory audits to identify losses and project demand.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
to Sales RepresentativeXerox | Merrillville, IN,
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Improved overall customer purchasing experiences to promote steady revenue.
Created and implemented store displays, promoting sales and growth.
Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
Monitored customer order process and addressed customer issues.
Placed tags on clothing items and assessed for damage before hanging on racks for return to sales floor.
Attended to customer service issues in courteous, friendly and helpful manner.
Provided information about merchandise, policies and sales to customers.
Offered customers encouragement and different sizes for merchandise choices.
Tidied and cleaned fitting rooms to create welcoming and comfortable environment.
Performed daily sizing and reshelving tasks to keep clothing displays organized.
Assisted customers with product selection, purchases and returns.
Assisted in ringing up sales at registers and bagging merchandise.
Delivered high level of assistance and support to customers by locating correct sized garments.
Folded and hung up clothing that customers had tried on but decided not to purchase.
Helped customers by answering questions and locating merchandise.
Organized unwanted merchandise and restocked on racks and shelves.
Assisted customers in fitting rooms with garment selection, making recommendations on sizing and color.
Delivered excellent customer service by setting and maintaining standards for sales floor and fitting rooms.
to CashierSteven Madden, Ltd. | Woodbridge, NJ,
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Properly verified customer identification for alcohol or tobacco purchases.
Received payments for [Product or Service] and issued receipts.
Operated cash register, collected payments and provided accurate change.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Inspected items for damage and obtained replacements for customers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Resolved issues with cash registers, card scanners and printers.
Promoted specific item options to drive sales and achieve add-on purchases.
Helped customers find specific products, answered questions and offered product advice.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Education and Training
Expected in 12/2006 to to High School Diploma | Darrington Academy, Blueridge, GAGPA:
Attended and graduated 3 character building seminars
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