assistant manager resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Career Overview
Committed and motivated office professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Skill Highlights
Professional and mature
Strong interpersonal skills
People-oriented
Excellent work ethic
Microsoft Office proficiency
Meticulous attention to detail
Problem resolution
Excellent time management skills
Schedule management
Core Accomplishments
Process Improvement
Oversaw implementation of instant issue datacard system which resulted in more cost-effective service.
Data Organization
Improved office organization by compiling monthly sales and performance reports for employee evaluations using advanced Microsoft Excel functions.
Training
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Professional Experience
Assistant Manager, 05/2014 to 2015 Duchess Shoppe – Heath, OH,
Coach, motivate and develop staff; prepare disciplinary notes and performance evaluations
Responsible for branch, vault, and ATM settlement daily and reconciling differences as needed
Work at the greeter desk to greet members as they come in, direct them to the appropriate area of the branch, and schedule appointments
Help to monitor and answer calls coming thru the call center
Resolve customer issues in a timely manner.
Serve as back up to the staff; running a teller drawer, opening account, processing loans
Pull reports to track branch productivity and goals.
Head Teller & Training Assistant, 02/2011 to 04/2014 Belco Community Credit Union – City, STATE,
Ensure all policy and procedures are understood and followed by branch staff
Responsible for branch, vault, and ATM settlement daily and reconciling differences as needed
Ensure operational integrity of the branch by doing internal audits and following all branch security and compliance requirements
Main manager in the branch to handle and resolve customer issues and escalate them if necessary to Assistant Manager and Branch Manager
Contribute to the branch's sales goals by personally recognizing sales opportunities and referrals as well as coaching and motivating the tellers to achieve their goals.
Coach, motivate and develop tellers; prepare disciplinary notes and performance evaluations
Test new policies, procedures, and computer updates prior to rolling out company wide
Train employees on new or revised policies, procedures, and computer updates
Help to recognize and develop process improvements to make a more efficient environment
State Farm Agent Staff, 08/2010 to 02/2011 Dave Punt's Office – City, STATE,
Process quotes and applications for auto, home, and life insurance.
Assist policy holders with policy changes and maintenance.
Recognize and discuss insurance needs with policy holders.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Retail Banking Branch Operations Manager, 03/2008 to 08/2010 Sovereign Bank – City, STATE,
Manage the teller staff to ensure the teller line runs smoothly
Ensure all transactions are processed accurately
Ensure all policy / procedures are understood and followed
Reconcile branch settlement differences Maintain branch cash control limits Balance the vault, ATM, and EDC machine on a daily basis
Track and audit all negotiable items
Ensure operational integrity of the bank by doing internal audits
Resolve customer issues in a timely manner.
Contribute to the branch's sales goals by personally recognizing sales opportunities and coaching / motivating the tellers.
Counsel tellers, prepare disciplinary notes and performance evaluations
Create / manage the schedule for the tellers.
Senior Personal Banking Representative, 07/2003 to 03/2008 Sovereign Bank – City, STATE,
Actively sell Sovereign Bank products and services
Analyze and determine the financial needs of each customer
Meet and exceed personal sales goals
Open new accounts, process loan applications and close loans
Demonstrate in depth knowledge of all consumer products and services
Research and resolve customer issues in a timely manner.
Education
Bachelors of Science Degree: Criminal Justice, Expected in 2003 to York College of Pennsylvania - York, PA GPA:
Minor in Criminalistics and Accounting
Skills
Proficient with most office equipment: fax machine, multi-functional device, multi-line phone, and Microsoft Office
Possess exceptional organizational, analytical, and time management skills as well as the ability to multitask
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