assistant manager resume example with 16+ years of experience
Dedicated Assistant Branch Manager bringing demonstrated success in cultivating account retention and client satisfaction. Well-versed in loan application review and financial product advisement. Aiming to utilize 30 years of management experience to fulfill a management role. Meticulous Assistant Branch Manager skilled in building strong customer rapport demonstrated over 30 years of experience in management roles. Hardworking and thorough with strong knowledge of financial products and industry best practices. Proactive Assistant Branch Manager with great financial product expertise and passion for customer service. Commended for going above and beyond to exceed corporate goals demonstrated over 30 years of financial industry expertise. Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs. Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
- Account retention
- Audit monitoring
- Loan application assessment
- Regulatory compliance
- Team development
- Client relationship management
- Loan product expertise
- Majored in business management .
Heath, OH, 04/2016 - 02/2020
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Implemented process improvements to increase productivity.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Supervised team of 4 branch employees and made recommendations regarding performance evaluations.
- Developed sales strategy to meet established sales objectives.
- Demonstrated knowledge of branch financial products, including loans and lines of credit.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of 4-member team.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Met or exceeded monthly sales goals as team leader by up to 130%.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Evaluated loan applications against outline specifications to approve, reject or recommend adjustments files.
- Protected company assets with strategic risk management approaches.
- Identified and capitalized on community business opportunities with effective networking.
Heath, OH, 06/2006 - 02/2016
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored employee performance and developed improvement plans.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Coached team on effective upselling and cross-selling methods.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised team of 6 employees and provided feedback on performance.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Implemented process improvements to increase productivity.
- Demonstrated knowledge of branch financial products, including loans and lines of credit.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Heath, OH, 01/2003 - 06/2006
- Enforced company policies and procedures to strengthen operational standards across departments
- Planned and prepared workflow schedules, delegating tasks for 5-member team
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
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Resume Overview
School Attended
- William L Dickinson High School
Job Titles Held:
- Assistant Manager
- Assistant Manager
- Assistant Manager
Degrees
- High School Diploma
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