assistant manager resume example with 20+ years of experience
Results-focused Supervisor offering Number years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Agile and adaptable team leader with stellar Type history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Dedicated Assistant Manager with experience managing Number employees. Leads by example, providing exceptional customer service. Number years growing sales and profit margin for Type organizations.
- Staff Supervision
- Employee scheduling
- Training
- Staff Management
- Sales growth
- Budgeting
North Andover, MA, 10/2019 - Current
- Monitored employee performance and developed improvement plans.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Sparta, WI, 08/2018 - 09/2019
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Delivered goods and products to customer on time and in excellent condition.
New York, NY, 05/2012 - 08/2018
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Monitored employee and customer interactions to assess quality of service.
- Established and implemented effective training programs to maximize team performance.
- Interpreted management directives to define and document administrative staff processes.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Supervised and guided new employees on Task and Task and responded quickly to questions, which improved understanding of job responsibilities.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
New Castle, PA, 11/2000 - 08/2013
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted store inventories once per quarter.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Promoted to Assistant Manager after only Number months with company.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained and managed associates in customer service and sales techniques.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised team of Number employees and provided feedback on performance.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Assisted Manager in interview process of prospective employees and provided feedback.
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Resume Overview
School Attended
- Nova Southeastern University
- Hyde Park Career Academy
Job Titles Held:
- Assistant Manager
- Driver, Warehouse Orders
- Support Manager
- Assistant Store Manager
Degrees
- Diploma
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