Very skilled, innovative, and motivated manager with 6+ years of experience planning, supervising 50+ individuals/teams, to ensure they are following the proper food service sanitation and food safety protocol. Superb organization and communication skills. Analytical self-starter with a strong attention to detail and the ability to bring order to chaos.
Accomplishments
Increased customer service guest survey scores by 20% in a fortune 500 company.
Reductions in store operating costs, staffing costs, loss rates, and other expenses.
Rank #1 in sales during the peak hours by suggestive team member placement and proper customer service efficacy.
Decreased employee retention rates by 25% by providing proper training to make certain that employees know proper rules/ regulation to create happiness within the employees to further provide the same attitude towards each guest.
Core Qualifications
Flexible schedule
Team player
Detail-oriented
Skilled problem solver
Charismatic
Supervision and training
Computer-savvy
Calm under pressure
Professional Experience
Assistant Manager, 04/2015 to Current Four Seasons Hotels Inc – Hampshire, IL,
Managed morning rush of over 20,000 customers daily with efficient, levelheaded customer service.
Identified staff vacancies and recruited, interviewed and selected applicants.
Protected store assets and facilities by ensuring compliance with company policies and procedures.
Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Effectively communicated with team members to maintain clearly defined expectations.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Nutrition Manager, 06/2014 to 04/2015 Kroger – Westerville, OH,
Provide excellent customer service by assisting customers, helping customers select items, include up-selling and cross-selling; and maintaining a friendly, polite and professional manner with and around customers at all times.
Supervises the activities of all employees involved in the department areas of the Retail Cafes, sanitation, cafeteria services, food production and nutrition support.
Manage employees by ensuring the correct placement for each team member and delegating task needed to be completed to fit the needs of the business.
Complete inventory daily and place fresh produce orders daily to ensure astounding food quality for the guest and to guarantee that the market is stocked with essentials needed to fulfill the customers' desires.
Interviews, hires, train, schedules, and evaluate food service staff to enhance job satisfaction and reduce the substantial costs involved in hiring and training new staff.
Customize guest food orders by preparing a variety of salads, sandwiches, soups and other miscellaneous items customers' desire within the market.
Retrieve & count cash from the business day then preparing the deposit and storing the cash in a secure location until it is deposited and delivered to the bank.
Target Cafe' & Starbucks Manager, 04/2012 to 06/2014 Four Seasons Hotels Inc – Kapolei, HI,
Provide guest with a Fast, Fun, and Friendly vibe culture for guest and employees.
Ensure proper selection, scheduling, staffing, and training of team members.
Completed weekly inventory for Target Café/ Starbucks based off the demand for product.
Recommend changes in products, service, and policy by evaluating results and competitive developments.
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Supervise the team to ensure each team member completes opening and closing duties.
Assistant Manager, 2009 to 04/2013 Chick-Fil-A – City, STATE,
Maintain inventory levels, initiating marketing strategies, and driving store sales.
Monitor customer satisfaction and resolve customer issues to ensure superior customer care while providing expeditious service.
Manage and oversee operation of the entire restaurant and staff throughout various times of day.
Built front end and drive thru teams in order to reach top sales during peak hours.
Completed daily safe deposits and till counts to ensure money is accounted for during each shift.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Education
Bachelor of Science: Nursing, Expected in 2017 University of Maryland College Park - College Park, Maryland GPA:
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