Very skilled, innovative, and motivated manager with 6+ years of experience planning, supervising 50+ individuals/teams, to ensure they are following the proper food service sanitation and food safety protocol. Superb organization and communication skills. Analytical self-starter with a strong attention to detail and the ability to bring order to chaos.
Increased customer service guest survey scores by 20% in a fortune 500 company.
Reductions in store operating costs, staffing costs, loss rates, and other expenses.
Rank #1 in sales during the peak hours by suggestive team member placement and proper customer service efficacy.
Decreased employee retention rates by 25% by providing proper training to make certain that employees know proper rules/ regulation to create happiness within the employees to further provide the same attitude towards each guest.
Skilled problem solver
Supervision and training
Calm under pressure
Assistant ManagerMay 2015 to Current Miami Internation Airport-HMS Host － Miami, FL
Managed morning rush of over 20,000 customers daily with efficient, levelheaded customer service.
Identified staff vacancies and recruited, interviewed and selected applicants.
Protected store assets and facilities by ensuring compliance with company policies and procedures.
Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Effectively communicated with team members to maintain clearly defined expectations.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Nutrition ManagerJul 2014 to May 2015 The Johns Hopkins Hospital － Baltimore, Maryland
Provide excellent customer service by assisting customers, helping customers select items, include up-selling and cross-selling; and maintaining a friendly, polite and professional manner with and around customers at all times.
Supervises the activities of all employees involved in the department areas of the Retail Cafes, sanitation, cafeteria services, food production and nutrition support.
Manage employees by ensuring the correct placement for each team member and delegating task needed to be completed to fit the needs of the business.
Complete inventory daily and place fresh produce orders daily to ensure astounding food quality for the guest and to guarantee that the market is stocked with essentials needed to fulfill the customers' desires.
Interviews, hires, train, schedules, and evaluate food service staff to enhance job satisfaction and reduce the substantial costs involved in hiring and training new staff.
Customize guest food orders by preparing a variety of salads, sandwiches, soups and other miscellaneous items customers' desire within the market.
Retrieve & count cash from the business day then preparing the deposit and storing the cash in a secure location until it is deposited and delivered to the bank.