Assistant Manager Resume Example
Well-trained Assistant Restaurant Manager accumulating 5 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Columbia , SC11/2018 - 12/2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored security and handled incidents calmly.
- Helped with planning schedules to meet service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Amesbury , MA10/2017 - 11/2018
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided continuous evaluation and feedback to server employees.
- Observed participants and provided corrective measures for skill improvement.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Presented training material with varied instructional methods to maintain attention of participants.
- Modeled role-play scenarios to provide visual demonstration of serving plates to patrons.
- Advised superiors on best practices for employee growth and productivity goals, consistently helping the company sales.
Williamsburg , VA01/2015 - 06/2017
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Prepared beverages and filled food orders for customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Trained incoming staff on restaurant practices and procedures.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
I fluently speak Italian, German and English.
I understand Spanish and French.
I pay attention to details on costumers requirements in other to achieve their satisfaction. I am always eager to delve into new challenges in other to better improve my self.
- Employee performance evaluations
- Recruiting and Interviewing
- Staff Supervision
- Strategic Planning
- Training
- Employee scheduling
- Sales growth
- Business administration
- Financial Management
- Business Development
- Teamwork
- Customer service
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Resume Overview
School Attended
- Oklahoma City Community College
Job Titles Held:
- Assistant Manager
- Server Trainer
- Server
Degrees
- Bachelor of Science : Business
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