Assistant Manager Resume Example
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ASSISTANT MANAGER
Professional Summary
Committed Healthcare professional offering 10+ years of demonstrated success in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in group home care for the intellectually disabled with passion for helping others. Agile and adaptable team leader with stellar history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Work History
Inspire Brands - Assistant ManagerIndianapolis , IN06/2014 - Current
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Monitored employee performance and developed improvement plans.
- Established and optimized schedules to keep coverage and service in line with client needs.
- Co-conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Supervised and evaluated staff of 4 enabling them to improve skills, achieve daily objectives and attain advancement.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Promoted to Assistant Manager after only 3 months with company.
- Provided current employees options for additional training opportunities.
- Assessed workloads to meet seasonal fluctuation needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted Residents in Group Home with all aspects of Activities of Daily Life, including Dietary needs, Personal Hygiene, Transportation, Medication Administration, Personal Shopping, etc.
- Updated patient files with current information about vitals, behaviors and other data relevant to treatment planning.
- Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
- Worked to improve and enhance client/patient lives through effective and compassionate care.
- Monitored progress and documented any client/patient health status changes, keeping healthcare team updated.
- Ensured safety and well-being ofeach client/patient in alignment with care plan.
- Administered medication as directed by physician.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Supervised daily activities and provided assistance when needed.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Developed rapport to create safe and trusting environment for care.
- Enhanced daily life of individuals by creating and maintaining visual calendar of social, recreational and education activities.
- Supervised safety, behavior and actions during scheduled and emergency trips out of the group home.
- Worked with intellectually disabled adults to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
Accessible Space, Inc. - Direct Support StaffLas Vegas , NV09/2013 - 05/2014
- Developed rapport to create safe and trusting environment for care.
- Maintained clean, safe and well-organized patient environment.
- Supervised daily activities and provided assistance when needed.
- Worked to improve and enhance client/patient lives through effective and compassionate care.
- Monitored progress and documented any client/patient health status changes, keeping healthcare team updated.
- Administered medication as directed by physician.
- Helped develop, implement and optimize client/patient treatment plans and goals.
- Observed clients/patients undergoing treatments and reported status changes to supervising therapist for immediate attention.
- Transported clients/patients to and from treatment areas using wheelchairs and assistive devices.
- Scheduled client/patient appointments and assisted therapists and office staff with prioritizing and organizing caseloads.
- Protected client/patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Cooperated and communicated effectively with physicians to ensure patient/client satisfaction and compliance with set standards.
- Performed vitals/glucose testing and assisted in administering injections.
- Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
- Recruited, hired, trained and coached on average of 5 new employees per year.
- Engaged patients with games, crafts, cooking, music, reading and other activities.
- Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
- Provided patient education.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Oversaw and managed 4 support staff in client/patient care activities while maintaining high level of staff morale and professionalism.
- Responsible for primary care and medication management.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Developed and implemented approved dietary guidelines for clients.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
Keystone Human Services - Direct Support ProfessionalWest Chester , PA10/2008 - 08/2012
- Consulted with Behaviorist and RN to offer important mental health support to intellectually disabled clients/patients
- Enhanced successful client outcomes by helping each participate in recreational activities alone or in groups
- Updated client files with current information about vitals, behaviors and other data relevant to treatment planning
- Worked to improve and enhance 30+ patient lives through effective and compassionate care
- Ensured safety and well-being of each individual in alignment with care plan
- Administered medication as directed by physician
- Maintained clean, safe and well-organized patient environment
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Supervised daily activities and provided assistance when needed
- Completed entries in log books, journals and care plans to document accurately report individual progress
- Developed rapport to create safe and trusting environment for care
- Adapted and adjusted patient medication dosages to optimize effectiveness and improve overall patient behavior
- Worked with mentally challenged individuals/patients to provide emotional support and closely monitor potentially dangerous changes to behavior
- Assisted staff members during emergency situations while maintaining professionalism and observational skills
- Quickly identified problematic changes in behavior and progress by closely monitoring individuals and keeping detailed records
- Answered daily office phone calls for appointments, questions, etc
Skills
- Issue resolution
- Employee performance evaluations
- Staff management/supervision
- Recruiting and interviewing
- Data collection and analysis
- Employee scheduling
- Training
- Current DDS certifications for Medication administration
- PMT Training/CPR/OSHA Certifications
- Orientating and training
Education
06/1990Norwich Free AcademyCity, StateGED
Certifications
- CPR certified through American Heart Association
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Resume Overview
School Attended
- Norwich Free Academy
Job Titles Held:
- Assistant Manager
- Direct Support Staff
- Direct Support Professional
Degrees
- GED
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