Assistant Manager Resume Example
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ASSISTANT MANAGER
Professional Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Skills
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Work History
Assistant Manager04/2015 to 08/2020
Lennox Companies – Birmingham , AL
Lennox Companies – Birmingham , AL
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supportedstaff development and goal attainment by focusing on skill development and job satisfaction.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored employee performance and developed improvement plans.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Assistant Manager09/2014 to 04/2015
Lennox Companies – Dothan , AL
Lennox Companies – Dothan , AL
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored employee performance and developed improvement plans.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached team on effective upselling and cross-selling methods.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Communicated with managers of other departments to maintain transparency.
- Attended monthly sales meetings and reported pertinent information to employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
Assistant Manager08/2013 to 04/2014
Lennox Companies – Fayetteville , AR
Lennox Companies – Fayetteville , AR
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored employee performance and developed improvement plans.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached team on effective upselling and cross-selling methods.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Supervised team of 5-9 employees and provided feedback on performance.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Communicated with managers of other departments to maintain transparency.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Attended monthly sales meetings and reported pertinent information to employees.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
GED08/1990Idaho State University-
City,
State
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Resume Overview
School Attended
- Idaho State University
Job Titles Held:
- Assistant Manager
Degrees
- GED 08/1990
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