Assistant Manager Resume Example
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ASSISTANT MANAGER
Professional Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive success. Focused on using training, monitoring and morale-building techniques to maximize engagement and performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Skills
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Work History
09/2020 - CurrentAssistant Manager | Lennox Companies - Jackson , MS
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised and motivated 6 staff employees.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted employee training sessions to educate employees on products and company policies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
12/2018 - 12/2020Assistant Manager | Lennox Companies - Atlanta , GA
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Trained team of 10 to deliver outstanding customer service, boosting customer satisfaction ratings.
- Cultivated customer loyalty by training team members in industry-leading service standards.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Supported sales management to optimize business development.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
01/2015 - 08/2019Intern | Cintas Corporation - Bossier City , LA
- Encouraged students in educational and career planning workshops with peers.
- Entertained visitors and tourists with various props and signs to ensure maximum engagement, fun, and lasting memories.
- Answered questions, pointed out overlooked features, and offered further details about special exhibits so that visitors would be knowledgeable.
- Built detailed knowledge on Adventure Aquarium to thoroughly answer guest questions.
- Planned and executed curriculum.
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Built and maintained effective working relationships with peers and upper management.
- Completed additional learning opportunities to advance knowledge and move into senior team member position.
- Corrected issues in timely manner to maintain productivity goals.
- Worked hard to learn all required tasks quickly and maximize performance.
- Looked for ways to go above and beyond job requirements.
09/2018 - 12/2018Sales Associate | Radiant Logistics, Inc. - Hebron , KY
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Camden Academy Charter High School, CityHigh School Diploma
Rutgers, The State University of New Jersey, CityBachelor of Science: Nursing
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Resume Overview
School Attended
- Camden Academy Charter High School
- Rutgers, The State University of New Jersey
Job Titles Held:
- Assistant Manager
- Intern
- Sales Associate
Degrees
- High School Diploma
Bachelor of Science : Nursing
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