Assistant Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Agile and adaptable team leader with stellar work history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Marketing-savvy Assistant Manager offering 2 years background in sales/customer service. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives.

Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance.

Enthusiastic cashier /sales associate with 4 years + of experience supervising staff in Re-tail/whole sale customer service settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

  • Training
  • Staff Management
  • Sales growth
  • Employee scheduling
Work History
07/2019 to Current Assistant Manager Lowes Foods | Greenville, SC,
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored employee performance and developed improvement plans.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed 11 employees/sales associates successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored 4-member sales team in applying effective sales techniques and delivering top-notch customer service.
04/2015 to 07/2017 Cash Office Associate/ Sales Associate The Dimarco Group | Tonawanda, NY,
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Performed hourly pick-ups and readings for front end to monitor sales and revenue.
  • Investigated financial inconsistencies to solve discrepancies and reported to manager.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Prepared bank deposits and corporate cash shipments.
  • Provided cash handling including sorting and counting coin and currency to make change for associates.
  • Verified totals, checked store transfers and assisted with price changes.
05/2014 to 04/2015 Cashier/ Sales Associate Terratron | Bloomington, MN,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Counted cash in register drawer at beginning and end of shift.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Moved heavy boxes and full merchandise bins up to 40 pounds in weight by maintaining physical strengths and stamina.
10/2011 to 12/2012 Hotel Front Desk Clerk Hotel Mimo | City, STATE,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Maintained transaction security by verifying payment cards against identification.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted 8-14 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Expected in 06/2005 | Medical Assisting Florida Career College - Miami, Miami, FL GPA:
Expected in 06/2004 High School Diploma | North Miami Senior High School, North Miami, FL GPA:
  • Graduated with 3.2 GPA

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Resume Overview

School Attended
  • Florida Career College - Miami
  • North Miami Senior High School
Job Titles Held:
  • Assistant Manager
  • Cash Office Associate/ Sales Associate
  • Cashier/ Sales Associate
  • Hotel Front Desk Clerk
  • High School Diploma

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