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Assistant Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Attentive, bi-lingual, Assistant Manager with several years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Skills
  • Customer Relations
  • Staff Supervision
  • Product and Service Knowledge
  • Project Management Abilities
  • Business Development Understanding
  • Merchandising
  • Sales Monitoring
  • Customer Contact
  • Orientating and Training
  • Cleaning
  • Inventory Management
  • Cash Register Operation
  • Data Entry
  • Retail Operations Management
  • Cash Handling
  • Repair
  • Cash Deposits and Receipts
  • Store Operations
  • Bank Deposits
  • Training
  • B
Experience
02/2021 to Current
Assistant Manager Lyon Communities Redondo Beach, CA,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supported sales management initiatives to optimize business development.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Completed inventory audits to identify losses and project demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Oversaw team development according to industry service standards to further customer loyalty.
07/2019 to 02/2020
Shift Lead Manager Pitney Bowes Salt Lake City, UT,
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Generated reports to assess performance and make adjustments.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
02/2019 to 06/2019
Cashier Steak N Shake Co Gastonia, NC,
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
01/2013 to 06/2017
Front End Supervisor Kroger Dacula, GA,
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Cultivated environment focused on customer satisfaction and unparalleled support.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Monitored security zones to uphold effective store protection procedures.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Education and Training
Expected in 08/2021
GED:
Buchanan High School - Buchanan, MI
GPA:

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Resume Overview

School Attended
  • Buchanan High School
Job Titles Held:
  • Assistant Manager
  • Shift Lead Manager
  • Cashier
  • Front End Supervisor
Degrees
  • GED

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