Seasoned in management with more than 15 years of experience in fast-paced sales and service. Excellent
customer service skills. Track record of achieving exceptional results in developing high quality relationship with
Increased year-over-year sales by $40,000
12/2016 to Current
Assistant ManagerAdvance America － Georgetown, De
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Solicit sales of new or additional services or products.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
05/2009 to 12/2012
OwnerEdge to Edge Lawn Care － Milton, DEManage Employees. Plan landscaping projects, Schedule work for crews and enforce contract agreements. Prepare cost estimates for potential customers.
01/2000 to 05/2009
Store ManagerSunglass Hut － Rehoboth Beach, DEResponsible for driving customer sales to closure through asking questions and determining customers needs. Staffing store to properly accommodates customers needs. Ensures staff has up to date information about product and services. Sales and return policies. Understand sales and profit plans and sets store goals to ensure delivery. Maintains inventory control and secures all merchandise according to plan. Recruits train and develops high quality sales associates. Organizes and ensures accurate completion of all daily , weekly , monthly paper work .
High School Diploma
High school AcademicLaure Senior High － Laurel, De
billing, budget, customer service skills, forms, marketing, sales, telephone