Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
Ambitious student pursuing my Associates of Applied Science degree In human services eager to contribute developed knowledge in any kind of role. Skilled in POS systems and a fast pace environment. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
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Experience
Assistant Manager, Nations Best, December 2019-April 2020Las Vegas , NM
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Delegated daily tasks to team members to optimize team productivity.
- Evaluated employee performance and developed improvement plans.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Hostess, Vacasa, April 2019-August 2019Groveland , CA
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Answered telephone to provide establishment information and take party reservations.
- Calculated charges, issued table checks and collected payments from customers.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Cleaned and restocked front counter areas, got change for register and checked server supplies.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Cashier , American Dining Creations, June 2018-August 2019Kansas City , KS
- Helped customers find specific products, answering questions and offering advice.
- Processed returned items in accordance with store policy.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Worked closely with front-end staff to assist customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Assisted customers with account updates, new service additions and promotional offers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Processed customer payments quickly and returned exact change and receipts.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Welcomed customers, offering assistance to help find necessary store items.
Team Member, Whataburger, September 2017-November 2017Peoria , AZ
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Looked for ways to go above and beyond job requirements.
- Built and maintained effective working relationships with peers and upper management.
- Worked hard to learn all required tasks quickly and maximize performance.
- Picked up and moved boxes weighing up to 50+ pounds.
Education and Training
Associate of Applied ScienceHuman Services, , Great Basin College , CityState
High School DiplomaBeacon Academy of Nevada, , CityStateJune 2017
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Resume Strength
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- Word choice
- Length
- Strong summary
Resume Overview
School Attended
- Great Basin College
- Beacon Academy of Nevada
Job Titles Held:
- Assistant Manager
- Hostess
- Cashier
- Team Member
Degrees
- Associate of Applied Science
High School Diploma
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