Assistant Manager resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Ambitious student pursuing my Associates of Applied Science degree In human services eager to contribute developed knowledge in any kind of role. Skilled in POS systems and a fast pace environment. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Customer relations
Orientating and training
Product and service knowledge
POS systems
Payment processing
Cash drawer balancing
Liquor regulations and compliance
Merchandise restocking
Customer greeting
Cash register operation
Cash management
ID verification
Cash counting machine operations
Loss prevention
Credit and cash transactions
Food inspection
Seating assignment preparation
High-volume dining
Bussing expertise
Menu memorization
Safe food handling
Table setting arrangements
Conflict and dispute resolution
Dining customer service
Customer service
MS Office
Relationship development
Cleaning skills
Organization
Problem resolution
Experience
Assistant Manager, 12/2019 - 04/2020 Nations Best – Las Vegas, NM,
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Delegated daily tasks to team members to optimize team productivity.
Evaluated employee performance and developed improvement plans.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Hostess, 04/2019 - 08/2019 Vacasa – Groveland, CA,
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
Monitored dining area to assess server capacity and accurately estimate wait times.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Set up and decorated menu marketing boards with current specials information and drink features.
Answered phones politely and promptly, accurately recording and confirming reservations.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Answered telephone to provide establishment information and take party reservations.
Calculated charges, issued table checks and collected payments from customers.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Managed closing duties, including restocking items and reconciling cash drawer.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Cashier , 06/2018 - 08/2019 American Dining Creations – Kansas City, KS,
Helped customers find specific products, answering questions and offering advice.
Processed returned items in accordance with store policy.
Provided assistance with purchases, locating items and signing up for rewards programs.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Worked closely with front-end staff to assist customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Assisted customers with account updates, new service additions and promotional offers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Processed customer payments quickly and returned exact change and receipts.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Welcomed customers, offering assistance to help find necessary store items.
Team Member, 09/2017 - 11/2017 Whataburger – Peoria, AZ,
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Looked for ways to go above and beyond job requirements.
Built and maintained effective working relationships with peers and upper management.
Worked hard to learn all required tasks quickly and maximize performance.
Picked up and moved boxes weighing up to 50+ pounds.
Education and Training
Associate of Applied Science: Human Services, Expected in - Great Basin College - Elko , Nv GPA:
High School Diploma: , Expected in 06/2017 - Beacon Academy of Nevada - Las Vegas, NV GPA:
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