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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Ambitious student pursuing my Associates of Applied Science degree In human services eager to contribute developed knowledge in any kind of role. Skilled in POS systems and a fast pace environment. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Customer relations
  • Orientating and training
  • Product and service knowledge
  • POS systems
  • Payment processing
  • Cash drawer balancing
  • Liquor regulations and compliance
  • Merchandise restocking
  • Customer greeting
  • Cash register operation
  • Cash management
  • ID verification
  • Cash counting machine operations
  • Loss prevention
  • Credit and cash transactions
  • Food inspection
  • Seating assignment preparation
  • High-volume dining
  • Bussing expertise
  • Menu memorization
  • Safe food handling
  • Table setting arrangements
  • Conflict and dispute resolution
  • Dining customer service
  • Customer service
  • MS Office
  • Relationship development
  • Cleaning skills
  • Organization
  • Problem resolution
Experience
Assistant Manager, Company Name, December 2019-April 2020City, State
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Delegated daily tasks to team members to optimize team productivity.
  • Evaluated employee performance and developed improvement plans.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Hostess, Company Name, April 2019-August 2019City, State
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Answered telephone to provide establishment information and take party reservations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Cashier , Company Name, June 2018-August 2019City, State
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
Team Member, Company Name, September 2017-November 2017City, State
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Looked for ways to go above and beyond job requirements.
  • Built and maintained effective working relationships with peers and upper management.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Picked up and moved boxes weighing up to 50+ pounds.
Education and Training
Associate of Applied ScienceHuman Services, , Great Basin College , CityState
High School DiplomaBeacon Academy of Nevada, , CityStateJune 2017
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Resume Overview

School Attended

  • Great Basin College
  • Beacon Academy of Nevada

Job Titles Held:

  • Assistant Manager
  • Hostess
  • Cashier
  • Team Member

Degrees

  • Associate of Applied Science
    High School Diploma

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