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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Enthusiastic Assistant Manager offering 4 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about retail operations and best practices.

Skills
  • Retail operations management
  • Product and service knowledge
  • Customer relations
  • Staff training and development
Experience
Assistant Manager | 09/2018 to Current
Parkway - Baltimore , MD
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Evaluated employee performance and developed improvement plans.
Shift Leader | 08/2015 to 05/2018
Wingstop Inc. - Arvada , CO
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Reviewed applicant resumes and recommended top candidates for hiring.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
  • Mentored team members on techniques necessary to complete job tasks.
  • Participated in daily shift exchanges to coordinate tasks and handle special needs.
  • Allocated tasks to employees daily and monitored activity and task completion.
Server | 09/2014 to 08/2015
Johns Hopkins Medicine - Tampa , FL
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Promoted desserts, appetizers and specialty drinks.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Prepared salads and appetizers to back up kitchen staff.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Administrative Assistant | 05/2009 to 08/2013
Qualtek - Staunton , VA
  • Monitored daily and weekly schedules and monthly calendar obligations for [Number][Job titles].
  • Processed financial documents including contracts, expense reports and invoices.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Maintained up-to-date department organizational chart.
  • Managed phone calls from clients when Owner was unavailable and provided informative answers to questions.
Education and Training
Tennessee High School - City, State
High School Diploma
05/2009
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

91Good
Resume Strength
  • Completeness

Resume Overview

School Attended

  • Tennessee High School

Job Titles Held:

  • Assistant Manager
  • Shift Leader
  • Server
  • Administrative Assistant

Degrees

  • High School Diploma

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