Assistant Manager Resume Example Parkway

ASSISTANT MANAGER

Summary

Enthusiastic Assistant Manager offering 4 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about retail operations and best practices.

Skills

Retail operations management
Product and service knowledge

Customer relations
Staff training and development

Experience

Assistant Manager | 09/2018 to Current
Parkway - Baltimore , MD

Coached and mentored employees by delivering training, guidance and performance monitoring.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Cultivated customer loyalty by training team members in industry-leading service standards.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Organized schedules, workflows and shift coverage to meet expected business demands.
Evaluated employee performance and developed improvement plans.

Shift Leader | 08/2015 to 05/2018
Wingstop Inc. - Arvada , CO

Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Complied with all company safety procedures, policies and regulations to promote safe working environment.
Trained and supervised team member to maximize performance and meet daily objectives.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Reviewed applicant resumes and recommended top candidates for hiring.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
Mentored team members on techniques necessary to complete job tasks.
Participated in daily shift exchanges to coordinate tasks and handle special needs.
Allocated tasks to employees daily and monitored activity and task completion.

Server | 09/2014 to 08/2015
Johns Hopkins Medicine - Tampa , FL

Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Operated POS terminals to input orders, split bills and calculate totals.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Managed closing duties, including restocking items and reconciling cash drawer.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Promoted desserts, appetizers and specialty drinks.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Prepared salads and appetizers to back up kitchen staff.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.

Administrative Assistant | 05/2009 to 08/2013
Qualtek - Staunton , VA

Monitored daily and weekly schedules and monthly calendar obligations for [Number][Job titles].
Processed financial documents including contracts, expense reports and invoices.
Managed conference calls by documenting participant details and preparing audio recordings for future reference.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Maintained attendance records, taking note of staff vacation time, sick days and personal days.
Maintained up-to-date department organizational chart.
Managed phone calls from clients when Owner was unavailable and provided informative answers to questions.

Education and Training

Tennessee High School - City, State

High School Diploma

05/2009

Resume Overview

School Attended

Tennessee High School

Job Titles Held:

Assistant Manager
Shift Leader
Server
Administrative Assistant

Degrees

High School Diploma

Assistant Manager Resume Example

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