· More than 9 1/2 years' successful experience in customer service and support with recognized strengths in
account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing
proactive procedures and systems to avoid problems in the first place.
· Possess solid computer skills.
· Excellent working knowledge using Windows, Microsoft Excel, WordPerfect, Microsoft Word.
· Ability to train, motivate, and supervise customer service employees and or associates.
· A team player I'm very hands on and work side by side with my associates
· Develop plans for project completion as well as plans for freight planning.
Synopsis of Achievements
· Increased customer retention by resolving issues in a quick and professional manner.
· Always on the lookout for new and improved ways to decrease shrinkage in my departments.
· Proactive planning led to notable increase in morale in all departments.
· Reviews letters to the Home Office, solving customer issues and problems.
