Assistant Manager resume example

truck order

deposits

change orders

scheduling

deployment

opening/closing

stocking cooler in detail and clean the and parking lot

being on call manager as well. hiring and relief

i have done it all

• Mentors staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
• Coached and mentors employees by delivering training, guidance and performance monitoring.

• Managed customer expectations by clarifying needs, identifying options and recommending products and services.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Completed up to [Number] outgoing calls per day according to assigned call list.
• Explained key information regarding products and services to customers to encourage informed decision-making.
• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
• Achieved high sales percentage with consultative, value-focused customer service approach.
• Documented conversations with customers to track requests, problems and solutions.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Evaluated customer account information to assess current issues and determine potential solutions.

• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Coordinated between patients and healthcare professionals to meet patient needs.
• Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
• Checked daily doctor schedules and verified insurance.
• Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
• Educated patients and families on treatments, procedures, medications, continuing care and community resources.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Performed site evaluations, customer surveys and team audits.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Communicated effectively with members of public in often crowded and noisy environments.
• Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
• Continuously moved and unpacked over 50 pounds of produce and packages, maintaining efficiency and accuracy for long shifts.
• Carried out duties within fast-paced retail environment, providing organized stocking methods and plans. i have always been swift with my work multi tasking. at the same time.
• Considered specific product requirements and accessibility when managing and organizing storage areas.
• Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
• Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
• Reordered stock to replenish inventory without interruption to production
• Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
• Replenished inventory with focus on addressing customer needs.
• Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
• Received orders via phone, mail, fax and internet daily.
• Demonstrated great teamwork skills with staff members involved in production and transport.
• Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
• Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
• Managed vendor relationships to support supply chain and maintain product quality.
• Maintained accurate and current order and shipment forms, inventory documentation and customer records.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Coordinated shipping and receiving schedules with production to assist in traffic control on docks.

open and closing

• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Delegated daily tasks to team members to optimize team productivity.
• Planned and prepared workflow schedules, delegating tasks for 15-member team.
• Trained team of 10 to deliver outstanding customer service, boosting customer satisfaction ratings 89%.
• Completed inventory audits to identify losses and project future demands.
• Evaluated employee performance and developed improvement plans.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Mentors staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Supported sales management initiatives to optimize business development.
• Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
• Analyzed trends, identifying consumer demand and forecasting seasonal trends.
• Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
• Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
• Managed personnel scheduling, facilitating adequate coverage to meet demand.
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
• Organized schedules, workflow and shift coverage to meet expected business demands.
• Cultivated customer loyalty by training team members in industry-leading service standards.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Enhanced sales by implementing merchandising and promotional improvements.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.

• Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocket.
• Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
• Documented training activities and changes to analyze program effectiveness.
• Managed various training courses by developing curricula, instructions, documents and written tests.
• Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
• Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
• Assessed training needs, using employee surveys and interviews to gather data.
• Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
• Scheduled training sessions based on availability of classrooms, equipment and instructors.
• Designed and directed orientation and training programs to meet client needs.
• Administered course content, schedules and attendance utilizing learning management system (LMS).
• Cross-trained on subway pos and store trek devices and continued training end users in new applications.
• Developed skill-specific training programs to promote employee development.
• Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
• Leveraged simulations, team exercises and group discussions to increase training program engagement.
• Developed complete training programs and led training using expert learning techniques.
• Reviewed training delivery methods to optimize training effectiveness and costs.
• Evaluated client processes, employee performance and training progress to determine additional training needs.
• Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
• Facilitated adoption of new real estate loan software by providing one-on-one training and guidance to loan officers.