Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Personable assistant manager leveraging 7 years of performance to contribute to employee-centered training objectives. Collaborative nature and strategic approach to problem-solving with passion for boosting team morale through effective orientation and training materials.

Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.

Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods, and implementing team-building activities to meet training needs. Bringing 10 years of customer service expertise, including proficiency in pos, store trek, Microsoft, Excel etc all major processing tech-ware .

  • Multimedia development
  • Computer skills and technology training
  • Classroom experience
  • Orientation procedures
  • Human Resources
  • Finance
  • Product development
  • Program performance assessment
  • Business Administration
  • Incentive initiatives
  • Training program development
  • Team-building activities
  • Corporate policies and procedures
  • Liquor regulations and compliance
  • Conflict and dispute resolution
  • Payment verification
10/2020 to 04/2021
Cashier Team Lead Cargo Largo Kansas City, MO,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Greeted customers promptly and responded to questions.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Monitored exits for security issues.
  • Maintained work area in clean and neat manner.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
07/2014 to 09/2020
Assistant Manager Raising Cane's Grand Prairie, TX,

truck order


change orders




stocking cooler in detail and clean the and parking lot

being on call manager as well. hiring and relief

i have done it all

  • Mentors staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Coached and mentors employees by delivering training, guidance and performance monitoring.
06/2011 to 05/2012
Call Center Representative Neighborhood Healthcare Escondido, CA,
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Completed up to [Number] outgoing calls per day according to assigned call list.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Evaluated customer account information to assess current issues and determine potential solutions.
02/2008 to 06/2011
Outpatient Registration Clerk Catholic Medical Center Manchester, NH,
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Checked daily doctor schedules and verified insurance.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Performed site evaluations, customer surveys and team audits.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Store Leader Tesla Buena Park, CA,
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Continuously moved and unpacked over 50 pounds of produce and packages, maintaining efficiency and accuracy for long shifts.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans. i have always been swift with my work multi tasking. at the same time.
  • Considered specific product requirements and accessibility when managing and organizing storage areas.
  • Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Reordered stock to replenish inventory without interruption to production
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Replenished inventory with focus on addressing customer needs.
  • Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Received orders via phone, mail, fax and internet daily.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Coordinated shipping and receiving schedules with production to assist in traffic control on docks.
Assistant Manager Raising Cane's Huber Heights, OH,

open and closing

  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Delegated daily tasks to team members to optimize team productivity.
  • Planned and prepared workflow schedules, delegating tasks for 15-member team.
  • Trained team of 10 to deliver outstanding customer service, boosting customer satisfaction ratings 89%.
  • Completed inventory audits to identify losses and project future demands.
  • Evaluated employee performance and developed improvement plans.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentors staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supported sales management initiatives to optimize business development.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Organized schedules, workflow and shift coverage to meet expected business demands.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Assistant Manager Csr Holt Oil Co City, STATE,
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocket.
  • Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
  • Documented training activities and changes to analyze program effectiveness.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
  • Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
  • Assessed training needs, using employee surveys and interviews to gather data.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Designed and directed orientation and training programs to meet client needs.
  • Administered course content, schedules and attendance utilizing learning management system (LMS).
  • Cross-trained on subway pos and store trek devices and continued training end users in new applications.
  • Developed skill-specific training programs to promote employee development.
  • Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.
  • Developed complete training programs and led training using expert learning techniques.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Facilitated adoption of new real estate loan software by providing one-on-one training and guidance to loan officers.
Education and Training
Expected in
: WilmingtonAssociates Is Business
Cape Fear Community College - Wilmington, NC
Expected in
Associate of Arts: Business Administration And Management
Brunswick County Early College - Supply, NC
Expected in 06/2011
High School Diploma:
South Brunswick High School - Southport, NC

Certified in CPR, Cardiac arrest training

Certified in Computer skills and Technology.

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School Attended

  • Cape Fear Community College
  • Brunswick County Early College
  • South Brunswick High School

Job Titles Held:

  • Cashier Team Lead
  • Assistant Manager
  • Call Center Representative
  • Outpatient Registration Clerk
  • Store Leader
  • Assistant Manager
  • Assistant Manager Csr


  • Associate of Arts
  • High School Diploma

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