assistant manager resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.
Skills
Shift Coverage
Event Service
Administrative Recordkeeping
Staff Leadership
Client Satisfaction
Work History
05/2022 to CurrentAssistant ManagerRestoration Hardware | Newport Beach, CA,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored security and handled incidents calmly.
05/2018 to 05/2022Guest Service RepresentativeOakwood Worldwide | Sunnyvale, CA,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored security and handled incidents calmly.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Took reservations over phone and through email, recording guest information in computer system and verifying details.
Collaborated with team members to handle guest requirements from check-in through check-out.
Collected room deposits, fees and payments.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
11/2015 to 07/2017Lead ServerCedarbrook Senior Living Management | Rochester, MI,
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Cultivated warm relationships with regular customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Explained menu items and suggested appropriate options for food allergy concerns.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Managed food resources, memorized orders and coordinated customer service.
Used slow periods to restock supplies, ice, trays and delivery bags.
Checked identification for minimum age for sale of alcoholic beverages.
Education
Expected in 01/2008 to to G.E.D | General StudiesSouth Sound High School, Lacey, WA, GPA:
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