Assistant Manager resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Human Resource Management graduate with extensive customer service and management experience. Possess strong administrative and issue resolution skills. Noted for the ability to work with various personality types. Seeking to obtain an entry-level position with a thriving company.
Skills
Microsoft Office- Excel, PowerPoint, and Word
Communication skills
Customer service
Managing
Payroll
Customer relations
Staff training and development
Hiring and retention
Personnel records maintenance
New hire orientation
Personnel recruitment
Assessing performance
Maintaining files
Experience
Assistant Manager, 06/2018 to Current Raising Canes Chicken – Kenner, LA,
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Implemented training processes for newly hired employees and supervised department managers, shift leads, and production personnel.
Coached and mentored employees by delivering training, guidance, and performance monitoring.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Evaluated employee performance and developed improvement plans.
Scheduled new hire orientation, guided new hire through on-boarding, and explained new hire documentation requirements to facilitate HR processes.
Updated new employee packages, training materials, benefits, and announcements.
Assisted with recruiting, background checks, and reference checks.
Developed job postings, recruited candidates, and scheduled interviews to fill vacant positions.
Reviewed employee timesheets for accuracy and maintained accurate records in the company system.
Performed essential services to improve employee satisfaction, motivate employees, and enhance company ability to attract and retain talent.
Responded to questions and concerns of new hires.
Reviewed and processed payroll-related actions to drive data accuracy and compliance with policy, federal and state regulations
Assistant Team Leader, 02/2017 to 06/2018 Hntb Corporation – Ontario, CA,
Drives business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, the execution of francesca's training programs, and continuous coaching on and off the sales floor.
Plans, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met.
Provides consistent developmental feedback that empowers and motivates our team and fosters a team environment by using effective communication skills.
Assists in acting as a liaison between the Boutique Team, District Team Leader, Regional Director, Human Resources.
Attracts, recruits, and retains team members who are guest focused and demonstrate the ability to drive sales.
Leads, develops and coaches team members to reach their fullest potential and prepare them for the next level of responsibility by utilizing company tools.
Evaluates and reacts to performance issues fairly and consistently in accordance with our expected practices.
Actively establishes open, candid and trusting professional relationships with their team members.
Maintains a high degree of personal integrity and inspires a team with the same values.
Understands and enforces all company policies and procedures in a fair and consistent manner.
Assists with the scheduling of team members in order to deliver the expected level of guest service and maximize sales potential.
Performs and supervises boutique opening and closing procedures including bank deposits and securing the boutique.
Protects the physical assets of the boutique by conducting weekly audits, routine cycle counts and an annual physical inventory.
Store Manager, 05/2014 to 06/2016 Bevmo Holdings Llc – Sunnyvale, CA,
Develop employees to support career growth, meet expectations for internal promotion.
Evaluate performance against company standards.
Drive sales results by ensuring appropriate merchandise levels on the selling floor.
Execute company policy and procedures related to store operations.
Hired, trained, and managed a team of 10 associates, including evaluating performance and enforcing disciplinary actions.
Delegated work to employees based on shift requirements, individual strengths, and unique training.
Oversaw inventory management with cycle counts, audits, and shrinkage control.
Resolved customer problems by investigating issues, answering questions, and building rapport.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Reviewed employee timesheets for accuracy and maintained accurate records in the company system.
Reviewed all candidate documentation, including identification, references, and background checks in alignment with the hiring protocol.
Scheduled new hire orientation, guided new hire through on-boarding, and explained new hire documentation requirements to facilitate HR processes.
Developed job postings, recruited candidates, and scheduled interviews to fill vacant positions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Bachelor of Science: Business Administration/Human Resource Management, Expected in 2009 Winthrop University - Rock Hill, SC GPA:
Activities and Honors
Member of Society for Human Resource Management (SHRM)
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