assistant manager resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Skills
Product and Service Knowledge
Sales Monitoring
Technical Proficiency
Documentation and Reporting
Verbal and Written Communication
Problem Resolution
Strategic Planning
Experience
Assistant Manager, 12/2016 to Current Murphy Usa, Inc. – Miami, OK,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Worked closely with customers to understand needs and resolve diverse issues.
Assisted in store opening by setting up office space, computers and cash registers.
Worked closely with store manager to maintain day-to-day operations.
Incorporated new and upcoming products by researching emerging offerings and building relationships with suppliers.
Area Supervisor, 11/2014 to 12/2017 Res-Care, Inc. – Griffin, GA,
Kept areas clean, neat and inspection-ready to comply with product guidelines.
Secured company assets by verifying and auditing outbound shipments and returns.
Coordinated inventory transfers with related departments by scheduling materials to be moved to and from warehouse.
Counted and balanced registers.
Used Point of Sale register system to complete transactions.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Identified appropriate solutions to minimize issues and quickly solve problems.
Displayed merchandise for upcoming sales in visually appealing way.
Instructed staff on procedures for handling difficult transactions.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Increased sales on consistent basis by developing key customer relationships.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Mentored newly hired staff in upselling techniques to improve sales.
Supported long-term business strategies, generating guest relations feedback for process improvements.
Collaborated with company departments to guarantee cohesive branding and strategic product placement.
Recognized for exceptional shift performance.
Floor Supervisor, 12/2014 to 11/2015 Grand Casino – Ml Corporate Ventures, MN,
Connected with customers to provide assistance and collect feedback to optimize operations.
Delegated tasks appropriate to individual employees to provide development opportunities.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Education and Training
Associate of Arts: Business Administration And Management, Expected in 05/2013 to Excelsior Community College - Jamaica , GPA:
High School Diploma: , Expected in 10/2010 to Morant Bay High - Jamaica, GPA:
Completed coursework in Principles of Business, Accounting and Office Administration
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