LiveCareer-Resume

assistant manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Skills
  • Recruiting and interviewing
  • Employee performance evaluations
  • Training
  • Operations management
  • Staff Management
  • Strategic planning
  • Staff supervision
Work History
Assistant Manager, 11/2018 - Current
Redpeak Properties Littleton, CO,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Conducted employee training sessions to educate employees on products and company policies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Maintained, documented and presented progress reports to leaders.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Supervised and motivated staff employees.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
  • Conducted cash audits daily to keep cash count accurate and functional.
  • After working here for so long, I've seen so much and feel very prepared and confident to deal with any situation that comes my way.
  • Prepared to problems solve and find solutions.
  • Proficient in multitasking and time management.
Manager, 02/2018 - 10/2018
Pace Life Sciences Pittsburgh, PA,
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Lets be honest on this one, I ran this restaurant almost single handedly. Everything it takes to keep one open and running, I did.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
CSR, 01/2017 - 10/2017
Vca Antech, Inc. Cheshire, CT,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Answered phones as well as trained employees to take orders and make orders.
  • Made and prepped all the food/orders.
  • Kept up with cash/tips.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Processed payments and returns with accuracy and efficiency.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Responded to customer requests for products, services and company information.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Answered customer questions about product availability and shipment times.
Education
GED: , Expected in 06/2017
-
Lamar High School - Arlington, TX
GPA:
Status -
Phlebotomy Certification: Phlebotomy, Expected in 01/2020
-
Nurses Aide Academy - Arlington Tx,
GPA:
Status -
Certifications
  • Tabc
  • Manager food handlers license
,
Languages
Spanish :
Limited Working:
Negotiated :
:
sign language :
Limited Working:
Negotiated :
:

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Resume Overview

School Attended

  • Lamar High School
  • Nurses Aide Academy

Job Titles Held:

  • Assistant Manager
  • Manager
  • CSR

Degrees

  • GED
  • Phlebotomy Certification

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