Assistant Manager Resume Example Company Name

ASSISTANT MANAGER

Summary

I have managed the organization's external relationships and provide solutions to the client's business concerns when it relates to Information Technology. Excellent troubleshooting and technical support abilities. Excel in developing and motivating highly focused teams, accomplished, goal-oriented, excellent communicator, and ability to map processes. Experience in managing the installation and maintenance of hardware and software systems with the ability to understand client's business and IT needs.

Education

MBA, Information Technology2013University of PhoenixInformation Technology

B.S, Technology Computer Engineering Computer Drafting Design1998University of HoustonTechnology Computer Engineering Computer Drafting Design

Highlights

OPERATING SYSTEMS: All Windows OS, Windows Server 2003-2012 Enterprise, Unix.
SOFTWARE
All Architecture and Engineering Programs AutoCAD, Revit, Microstation
Crystal Reports
MS Office Products 2000-2013
Adobe Products
Vision/Deltek *SQL
Print Tracking software
Apple Products
Email Clients
HTML, C++, Java
NETWORKING / INFORMATION ASSURANCE (IA):
Routers/Switches - D-Link, HP, Ascend, Netopia, FlowPoint
Wireless - Belkin, Ericsson, D-Link, HP, Linksys, Motorola, NETGEAR
Network interface - TCP/IP, Ethernet, FastEthernet, GigEthernet, *UltraVNC
WebEx
LAN/WAN

Accomplishments

Directed projects for [Number] Fortune 50 clients, each with more than [Number] users.Led a successful acquisition and the subsequent technology integration in under [Number] days.

Spearheaded a company-wide innovation initiative resulting in [Number] new product offerings in under [Number] months.

Experience

Assistant ManagerSep 2008 to Jan 2016
Company Name

Responsible for the organization's relationships with internal customers, as well as communicating with mid and senior level management as it relates to critical IT projects and system analysis.
Support and manage relationships with clients such as Gensler, Baker Hughes, Perkins & Will, Kirskey, etc.
Responsibilities includes, but not limited to: Coordinate the configuration, installation and maintenance of all software systems for all Facilitated Management (FM) installations; Ensure the proper integration of those systems into the clients' network and provide support to all their printing needs.
Support the clients' decision-making process by providing analysis of their systems and recommendations of their go-forward options.
Manage the testing and installations of new hardware and software products; and coordinate the upgrade of existing systems as selected by the customer.
Develop and maintain process and detailed training documentation/user guides relating to all systems for both in-house and external customers; Maintain extensive communication with the client's IT staff, the users, and 3rd party vendors to facilitate all systems installations, maintenance and improvement initiatives.
Manage and provide functional and technical guidance to a team of three Technical Support Analysts, including their training needs and performance reviews.

Analyst, Technical SupportSep 2000 to Sep 2008
Company Name

Served as major facilitator of the clients' business needs.
Responsible for ensuring timely response to customers' request, day-to-day troubleshooting and IT support activities, as well as coordinating all work at the customer's location.
Responsibilities included, but not limited to: Gathered information about the clients systems and analyzing suitability of hardware and software, and provided recommendations; Installed, troubleshoot and provided on-going technical support of software and hardware; Coordinated and tracked the resolution of client's calls (tickets); Prioritized as appropriate; Handled the network integration at the customer's location, including Windows, UNIX, Novell and/or Apple environments; Liaised with cross-functional groups and provided support in-house and at the clients' site as appropriate.

Internal Systems Administration/Technical SupportMar 1999 to Sep 2000
Company Name

Job duties include daily systems administration of PDQ.net's client web servers, domain, mail exchange and ftp registration and maintenance.
Responsibilities included daily technical support for both internal and external users, as well as:.
Maintaining the NT Web Servers (IIS and O'Reilly) and Mail Servers;.
DNS Provisioning;.
Handling several thousand calls during my tenure as internal technical support; walking users through many complicated situations via remote access or the telephone.
Defused several potentially damaging situations and created goodwill where none previously existed.
Issues spannedareas of connectivity (Analog Modem, ISDN, xDSL, T1), e-mail, DNS and IP Provisioning (Very thorough understanding of TCP/IP).

Skills

.net, Adobe Products, Apple, Ascend, AutoCAD, C++, hardware, Crystal Reports, client, Clients, decision-making, documentation, DNS, e-mail, Email, Ethernet, ftp, functional, HP, HTML, IIS, IP, ISDN, IT support, Java, LAN, access, exchange, Mail, MS Office Products, Windows OS, Windows, 2000, NT, Microstation, Modem, Motorola, Enterprise, network integration, NETWORKING, Network, Novell, OPERATING SYSTEMS, performance reviews, Revit, Routers, FM, Servers, SQL, Switches, systems administration, system analysis, T1, TCP/IP, technical support, telephone, troubleshoot, troubleshooting, UNIX, upgrade, Vision, Web Servers, WAN, Windows Server

Resume Overview

School Attended

University of Phoenix
University of Houston

Job Titles Held:

Assistant Manager
Analyst, Technical Support
Internal Systems Administration/Technical Support

Degrees

MBA , Information Technology 2013
B.S , Technology Computer Engineering Computer Drafting Design 1998

Assistant Manager Resume Example

Resume Score: 90%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes