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Assistant Manager Resume Example

Resume Score: 80%

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ASSISTANT MANAGER
Professional Summary

Marketing-savvy Assistant Manager offering years and background in customer oriented business. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Agile and adaptable team leader with stellar history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Proven history of building relationships with satisfied customers. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Skills
  • Employee performance evaluations
  • Recruiting and Interviewing
  • Staff Supervision
  • Project Management
  • Cost Control
  • Strategic Planning
  • Google Drive
  • Negotiation
  • Employee scheduling
  • Operations management
  • Training
  • Sales growth
  • Stocking and replenishing
  • Product Expertise
  • Team management
  • MS Office
  • Order fulfillment
  • Good listening skills
  • Money handling abilities
  • Inventory Control
  • Key Performance Indicators (KPIs)
  • Social media knowledge
Work History
Assistant Manager, 01/2019 to Current
Company Name – City, State

Leverages reporting tools to consistently drive sales by identifying wins and opportunities to achieve both personal and store goals.

  • Creates an inspirational and motivating work environment that reflects the integrity of the brand.
  • Seeks out opportunities for self-development as defined in an individual development plan.
  • Develops customer relationships through interaction and feedback.
  • Adept at knowing the product and stays current on new merchandise and fashion trends.
  • Motivates, coaches and inspires the team and ensures they are the best possible brand ambassadors.
  • Ensures impeccable execution of operational policies and procedures and maintains brand standards.
  • Continually coaches and develops the team to ensure retail excellence.
  • Communicates information regarding promotions, contests and incentives to the team.
  • Coached team on effective upselling and cross-selling methods.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored employee performance and developed improvement plans.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Sales Representative, 11/2018 to 01/2019
Company Name – City, State
  • Keeping up with sales goal every week.
  • Keeping a clientele book of sales made.
  • Contacting clients on future promotions.
  • Opening/ Closing store.
  • Keeping track of inventory.
  • Receptionist work.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Set up calendar with customer birthdays and other special events for personal touch.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
Visual/ Operations Manager, 07/2015 to 11/2018
Company Name – City, State
  • Consists of making sure merchandise is set according to direction.
  • Walk through of the store in making sure operations, merchandise, and visual components was up to date with company's standards.
  • Maintaining clean and organized stockroom.
  • Assisting with customers up at POS and on floor.
  • Weekly meetings and communicating through email with management team.
  • Training and coaching associates for company's standards.
  • Keeping track of clientele emails and responding back.
  • Communicated visual merchandising information and standards via in-store training and regular meetings.
  • Improved field teams' sales by coaching on merchandising techniques.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Education
Associate of ScienceLos Angeles Pierce College - City
High School Diploma: 06/2016
William Howard Taft High School - City
Hobbies

I am a great pursuer of the outdoors and love nature. I enjoy sports such as soccer and track. Apart from school, I like to spend my time exercising.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Los Angeles Pierce College
  • William Howard Taft High School

Job Titles Held:

  • Assistant Manager
  • Sales Representative
  • Visual/ Operations Manager

Degrees

  • Associate of Science
    High School Diploma : 06/2016

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