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Assistant Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Project management abilities
  • Graphic and Media Design
  • Strategic Planning
  • Staff training and development
  • Orientating and training
  • Training and development
  • Time Management
  • Business Development
  • Staff development
  • Customer relations
Experience
Assistant Manager, 04/2020 to Current
Servicemaster CleanYoungstown, OH,
  • Planned and prepared workflow schedules, delegating tasks for team members.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed inventory audits to identify losses and project demand.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Waitress, 06/2019 to 11/2020
Healthcare Services GroupHallettsville, TX,
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Provided items requested by customers, including sauces and drink refills.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Sent orders to kitchen staff by written tickets and electronic tickets.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Entered customer food orders into computer system.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Prepared and served cold and hot beverages to guests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Rearranged tables and chairs, located or rolled extra silverware and menus to prepare for large groups.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Greeted newly seated guests quickly and efficiently.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Cashier, 04/2019 to 07/2019
Sage DiningFront Royal, VA,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Inspected items for damage and obtained replacements for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Scanned customer purchases and supported transactions to streamline sales process.
Restaurant Team Member, 01/2018 to 06/2018
Shake ShackSterling Heights, MI,
  • Assisted at drive-thru window by swiftly handling cash and credit card transactions.
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Collected money, made change and counted out register at end of shift.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted newly seated guests quickly and efficiently.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Entered customer food orders into computer system.
  • Sent orders to kitchen staff by POS.
  • Processed customers' payments and provided receipts.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
Education and Training
High School Diploma: , Expected in 05/2020
Mitchell High School - Mitchell, IN
GPA:

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93Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Mitchell High School
Job Titles Held:
  • Assistant Manager
  • Waitress
  • Cashier
  • Restaurant Team Member
Degrees
  • High School Diploma

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