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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Detail-oriented Assistant Manager offers more than 8 year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Focused Assistant Manager possesses more than 3 years of retail management and sales expertise. Skilled at increasing profits through effective sales training and troubleshooting profit-loss areas. Committed to boosting team morale and driving sales by fostering strong rapport with team members and customers.

Skills
  • Sales monitoring
  • Product and service knowledge
  • CSS
  • Strategic Planning
  • Training and development
  • Staff training and development
  • Project management abilities
  • Retail operations management
  • Time Management
Experience
01/2020 to 05/2021 Assistant Manager Smart & Final Inc. | Santa Maria, CA,
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Supported sales management initiatives to optimize business development.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
03/2017 to 10/2020 Deli Clerk Broulim's Super Market Inc. | Soda Springs, ID,
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Documented and entered special orders for event catering and party trays.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Operated cash register to accept and process cash, check, card and mobile payments.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Recommended optimal merchandise based on customer needs and desires.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Mixed and matched paints according to customer specifications.
  • Educated customers on product and service offerings.
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
01/2016 to 01/2019 Assistant Walker | Baltimore, MD,
  • Coordinated resources, documents and schedules to meet challenging deadlines.
  • Managed phone calls from clients during executives' absences and delivered informative answers to questions.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Handled data entry tasks with high levels of speed and accuracy.
  • Greeted clients, assisting operations by performing entrance interview tasks to determine need.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Produced timely and accurate status updates and routine inquiry letters.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Monitored sales performance data, updating spreadsheets with information to assist review and analysis.
  • Organized personal tasks to free up executive to handle professional matters.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Supported [Number] representatives by processing average of [Number] new bookings each [Timeframe].
  • Communicated with customers regarding [Type] processes to maintain satisfaction.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Maintained positive working relationship with fellow staff and management.
  • Worked with vendors to obtain quotes, negotiate contracts and handle [Number] shipments per week.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
12/2013 to 01/2016 Assistant Manager Smart & Final Inc. | Simi Valley, CA,
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Supported sales management initiatives to optimize business development.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Education and Training
Expected in 05/2014 High School Diploma | Anclote High School, Holiday, FL GPA:

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Resume Overview

School Attended

  • Anclote High School

Job Titles Held:

  • Assistant Manager
  • Deli Clerk
  • Assistant
  • Assistant Manager

Degrees

  • High School Diploma

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