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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill, Skill and Skill.

Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.

Adept individual with more than Number years working as Manager for $Number Timeframe, revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Skills
  • Recruiting and Interviewing
  • Staff Supervision
  • Employee performance evaluations
  • Staff Management
  • Strategic planning
  • Business Development
  • Cost Control
  • Operations management
  • Consulting
  • Budgeting
  • Employee scheduling
  • Training
  • Financial Management
  • Business planning
  • Sales growth
Work History
09/2015 to 08/2021
Assistant Manager Smart Pawn & Jewelry Acworth, GA,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Monitored security and handled incidents calmly.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
09/2006 to 07/2015
Store Manager Chip Cookies Meridian, ID,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Analyzed and interpreted store trends to facilitate planning.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Developed new store location from ground up by hiring and training efficient team.
05/1991 to 09/2006
Store Manager Chip Cookies Salt Lake City, UT,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Analyzed and interpreted store trends to facilitate planning.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Developed new store location from ground up by hiring and training efficient team.
05/1979 to 03/1991
Grocery Manager Carlie C's Iga Durham, NC,
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
  • Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and endcaps.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Reviewed inventory levels on Timeframe basis and placed orders for products and merchandise for restocking purposes.
  • Orchestrated performance-oriented environment by closely supporting all team members.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Appraised inventory levels every Timeframe and ordered new merchandise to keep quantities well-stocked.
  • Reported issues to higher management with great detail, resulting in Result.
  • Interacted well with Job titles and customers to build connections and nurture relationships.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Collaborated with assistant managers to open and close Type office, handle large transactions and manage inventory.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Informed Job title of Type and Type incidents for assistance and remediation.
  • Supervised daily operations of multi-million dollar Type operation.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Worked directly with management, Job titles, and Type department to brainstorm, discuss strategy and mitigate Type issues.
  • Cultivated and strengthened lasting client relationships using Skill and Skill.
  • Supervised Number employees on Type shift, overseeing efficiency of Task and Task.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class Type work.
  • Provided exceptional customer service to customers, increasing customer loyalty Number%.
  • Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.
  • Delegated Type daily tasks to employees, streamlining daily progress and efficiency.
  • Eased team transitions and new employee orientation through effective training and development.
  • Promoted positive customer experience through day-to-day supervision and management of Type facility.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented Type program and used Skill to promote memorable, consistent and positive guest experiences.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maintained cleanliness and organization of Type workspace, working closely with employees to systemize tasks.
Education
Expected in
High School Diploma:
North Dallas High School - Dallas, TX
GPA:

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Resume Overview

School Attended

  • North Dallas High School

Job Titles Held:

  • Assistant Manager
  • Store Manager
  • Store Manager
  • Grocery Manager

Degrees

  • High School Diploma

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