Hospitality Management: Results-oriented and dedicated business professional with demonstrated success in general management within the hospitality and retail industry. Able to effectively and efficiently manage all daily business operations that achieve plClaired goals for integrity, revenue, house profit, and maintain company standards for guest satisfaction, quality assurance and asset protection. Background in Accounting and P&L with the proven ability to control cost and positively impact the bottom line. Track record of exceeding goals, boosting sales and increasing revenue without compromising customer service. Adept at cultivating an environment that attracts and develops talent, fosters satisfaction and loyalty and encourages ownership and employee engagement in the workplace.
Skills
Recruiting and interviewing
Employee performance evaluations
Business administration
Budgeting
Strategic planning
Operations management
Sales growth
Financial Management
Employee scheduling
Business planning
Cost Control
Training
Merchandising
Work History
Assistant Manager, 03/2014 to Current Ssp Group – Chicago, IL,
Responsible for assisting the General Manager in daily operations of a 80 room hotel and overall direction of the front desk, housekeeping and maintenance departments.
Coordinated duties of hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage Teams.
Ensured employees were performing assigned tasks and reacted to staff & guest’s needs.
Focused on Problem Resolution to address any guest issues and trained staff in Problem Resolution, setting and achieving overall guest satisfaction scores.
Fully developed Manager on Duty program for staff to utilize in my absence.
Developed Life Safety & Emergency Procedures Manual for hotel use.
Managed payroll and assisted in accounting with A/P and A/R.
Responsible for scheduling, hiring, training and evaluating a staff of 15-25.
Monitored and forecasted payroll, ordered supplies, maintained budgets, assisted with yield management of a $2 million a year property and ensured an extremely high level of customer service throughout the hotel.
Assisted on all levels of guest relations, including conflict management, to ensure repeat business and customer satisfaction.
Daily supervision included staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards.
Responsible for any outside purchases needed during daily operations and provided some cost reduction by searching for better pricing and quality from various vendors.
Responsible for making deposits and payments on behalf of the hotel.
Responsible for leadership of daily tasks, with a personal emphasis on training and development of staff
Developed and implemented housekeeping cleaning inspection program.
Promoted the hotel, its services, and facilities while maximizing occupancy and ADR.
Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy levels and revenues.
Assisted the General Manager in preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget.
Resolved customer complaints and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
Developed and nurtured relationships with key clients in order to maintain and grow production.
Physically tour, walk and inspect the property on a daily basis, monitoring cost control, property conditions, cleanliness and quality of product and service throughout the hotel.
Ensuring that all employees and heads of department adhere to hotel policies and safety regulations.
Identified and addressed ideas and concerns that resulted in a consistent improvement in productivity for both employees and management.
General Manager, 05/2020 to 12/2020 Mastec Inc. – Jefferson, LA,
Direct and manage the entire hotel operations and future planning for this 125 room hotel during the Covid-19 Pandemic.
Implemented and setup all required CDC and Choice Hotels recommended safety procedures and signage throughout the hotel.
Recruited, hired and trained all personnel.
Proposing and implementing effective marketing strategies to maximize room occupancy levels.
Improving service and quality standards by personal involvement, selective hiring, ongoing training and implementation of controls, systems and procedures.
Develop policies and strategies for financial management including all revenues, expenses and investments.
Ensure rigorous accountability and long term stability through the conservative fiscal management of resources focusing also on purchasing and inventory management programs.
Determined rates and booked space independently based on market research.
Monitor competition for target accounts.
Ensuring compliance with all licensing laws, health and safety and other statutory regulations.
Negotiated contracts and services with vendors.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Managed employee reviews, training, schedules and contract negotiations.
Supervised team of 7 front desk agents, up to 8 housekeepers and helped to resolve issues arising during shifts.
Provided exceptional service and assistance to guests upon check-in.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Assistant to the CEO, 06/2009 to 09/2013 Massachusetts Institute Of Technology – Boston, MA,
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Used QuickBooks to produce monthly invoices, reports and other deliverables.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Created expense reports, budgets and filing systems for management team.
Processed travel expenses and reimbursements for executive team and senior management group.
Head translator for a multi million dollar IMAX development project involving crews from over 5 different countries.
Manager, 08/2008 to 05/2009 Ascena Retail Group – Vernon Hills, IL,
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Evaluated sales data to proactively adjust and enhance product categories.
Weekly inventory ordering and entering price updates in the point of sale system.
Negotiated buy in deals and product placement with sales vendors.
Established and updated work schedules to account for changing staff levels and expected workloads.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Weekly processing of employee payroll.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Managed inventory control, cash control and store opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Created inventory tracking system for lottery tickets and reconciled daily and weekly totals.
Education
Master of Arts: Communications, Expected in 12/2009 Voronezh State University - Veronezh, Russia, GPA:
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