Assistant Manager Resume Example Tacoma Goodwill

ASSISTANT MANAGER

Summary

Enthusiastic individual with superior ability to self direct, as well as work in small groups. Forward-thinker, proficient in generating high-quality data interpretation. Strong verbal and written communication skills. Service-oriented and performance-drive with excellent organizational, multitasking and problem-solving abilities.

Skills

Critical Thinking Complex Problem Solving
Database management
Sales monitoring
Inventory management
Staff training and development
Closing and contract negotiations
Customer rapport
Project management abilities

Project organization
Communications
Organization
Team building
Business operations
Administrative support
Operational improvement
Microsoft Office expertise

Experience

Assistant Manager
February 2017 to CurrentTacoma Goodwill － Yelm , WA

Plan, prepare workflow schedules, delegating tasks for team members.
Enforce company policies, procedures to strengthen operational standards across departments.
Implemente training processes for newly hired employees, supervise department managers, shift leads and production personnel.
Provide leadership direction for employees, supervising activities to drive productivity and efficiency.
Manage personnel scheduling, facilitating adequate coverage to meet demand.
Train team to deliver outstanding customer service, boosting customer satisfaction ratings 97%.
Collaborate with store manager to develop strategies for achieving sales and profit goals.
Mentor staff to enhance skills achieve daily targets, use hands-on and motivational leadership.
Support sales management initiatives to optimize business development.
Complete inventory audits to identify losses and project future demands.
Review sales reports to enhance sales performance and improve inventory management accuracy.
Cultivate customer loyalty by training team members in industry-leading service standards.
Increase annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Maintain positive work ethic, and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Analyze trends, identifying consumer demand and forecasting seasonal trends.
Produce monthly sales and performance reports, supporting operational planning and strategic decision making.
Maintain inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Secure revenue, accurately monitoring transactions, deposits, eliminate discrepancies.
Conduct job interviews, lead employee performance evaluations with constructive feedback, reward top sales performers to attract, retain top-quality personnel.

Management Trainee
May 2016 to February 2017Cooper Tire & Rubber Company － Stow , OH

Greet customers and discuss the type, quality and quantity of Alexandria, VA merchandise sought for rental.
Compute charges for merchandise or services and receive payments.
Provide information about rental items, such as availability, operation or description.
Rent items, arrange for provision of services to customers and accept returns.
Process all correspondence and paperwork related to accounts.
Assisted with administrative tasks to better understand industry processes.
Worked alongside senior team members to learn all related job tasks and roles.
Cross-trained in every store role to maximize operational knowledge.
Resolved customer issues efficiently to build loyalty.
Ran daily reports to assess performance and make proactive adjustments.
Helped business managers keep operations running smoothly, increase revenue and optimize processes to capitalize on industry changes.

Intern
May 2014 to May 2016Hendricks Berkadia － New York , NY

Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
Compute charges for merchandise or services and receive payments.
Provide information about rental items, such as availability, operation or description.
Rent items, arrange for provision of services to customers and accept returns.
Met with customers to discuss options for selection of products and services.
Assisted with administrative tasks to better understand industry processes.
Assisted group with any clerical need by efficiently handling telephone calls, records management needs and correspondence.
Worked alongside senior team members to learn all related job tasks and roles.

Cashier
November 2011 to January 2014Crossroads Diversified Services － Yuba City , CA

Helped customers find specific products, answering questions and offering advice.
Provided assistance with purchases, locating items and signing up for rewards programs.
Assisted customers with account updates, new service additions and promotional offers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Trained new employees in cashiering procedures.

Education and Training

Bachelor of Science : Communications, Concentration in Public Relations, April 2016Coastal Carolina University － City

Minor in Photography

REFERENCES:

Joe Lineberger, Verizon (Retired)

301-752-2335

Jberger1157@msn.com

Rick Wood,, President St. Mary's Ryken

240-538-8833

Rick.Wood@SMRHS.org

Alicia Barefoot, Family Friend

301-643-5022

Momebare@aol.com

Resume Overview

School Attended

Coastal Carolina University

Job Titles Held:

Assistant Manager
Management Trainee
Intern
Cashier

Degrees

Bachelor of Science : Communications, Concentration in Public Relations , April 2016

Assistant Manager Resume Example

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