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Assistant Manager Resume Example

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ASSISTANT MANAGER
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs. Drive consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Work History
Company Name. City, StateAssistant Manager | 10/2018 - Current
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Planned and prepared workflow schedules, delegating tasks for 80-member team.
  • Enforced company policies and procedures to strengthen operational standards across departments.
Company Name. City, StateAssistant Store Manager Promoted to Store Manager | 11/2015 - 12/2017
  • Created work schedules according to sales volume and number of employees.
  • Resolved HR problems, improved operations and provided exceptional client support.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Rotated merchandise and displays to feature new products and promotions.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Supervised payroll corrections for accuracy and duplications.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Promoted to Assistant Store Manager after starting as a stock associate after only 2 months with the company and then promptly promoted to Store Manager after another 4 months
Company Name. City, StateStock Lead | 08/2015 - 12/2015
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Improved profit margins by streamlining operations and workflow.
Company Name. City, StateAssistant General Manager | 02/2012 - 08/2015
  • Spearheaded reinventions of various departments to maximize productivity.
  • Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Increased overall team efficiency and productivity.
  • Motivated and led team members to work together to achieve targets.
  • Met demanding business targets with high efficiency and smooth performance.
Skills
  • Employee performance evaluations
  • Staff Supervision
  • Budgeting
  • Business planning
  • Sales growth
  • Relationship building and management
  • Team leadership and coaching
  • Customer-oriented
  • POS systems
  • Systems and software programs
  • Merchandising
  • Recruiting and Interviewing
  • Financial Management
  • Training
  • Employee scheduling
  • Cost Control
  • Order management
  • Maximizing Profitability
  • Strategic thinker
  • Store displays
  • Accurate money handling
  • Building Effective Relationships
  • Communication Skills
  • Quick Learner
  • Decision Making
  • Retail merchandising
  • Retail industry expertise
  • Performance Analysis
  • Process Improvement
  • Initiative
Education
Lynchburg CollegeCity, State01/2015Bachelor of Science: Biology
Jefferson Forest High SchoolCity, State05/2012High School Diploma
Central Virginia Community CollegeCity, State05/2012Associate of Science: Biology
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Resume Overview

School Attended

  • Lynchburg College
  • Jefferson Forest High School
  • Central Virginia Community College

Job Titles Held:

  • Assistant Manager
  • Assistant Store Manager Promoted to Store Manager
  • Stock Lead
  • Assistant General Manager

Degrees

  • Bachelor of Science : Biology
    High School Diploma
    Associate of Science : Biology

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