Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Dynamic Hotel Executive Housekeeper highly successful at juggling multiple priorities while delivering superb service with a smile. Computer-savvy and organized with strong attention to detail.
Skills
  • Service-oriented
  • POS systems
  • Hospitality background
  • Fosse knowledge
  • Quore knowledge
  • Oprah knowledge

 

  • Payroll management
  • POS systems
  • Courteous
  • Computer knowledge
  • Efficient
  • Team building
Education
Cornerstone Christian Correspondance LA Georgetown, GA Expected in July 2003 High School Diploma : - GPA :
Work History
The Buckle - Assistant Manager
Idaho Falls, ID, 02/2010 - 06/2014

     

  • Composed effective accounting reports summarizing accounts payable data.
  • Posted receipts to appropriate general ledger accounts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Researched and resolved accounts payable discrepancies.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Created daily and weekly cash reports for accounting management.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Reviewed all expense reports for accuracy and proper expense disclosure.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
  • Computed taxes owed by applying prescribed rates, laws and regulations.
  • Filed tax returns and prepared governmental reports in compliance with strict standards.
  • Oversaw daily office operations for staff of 11 employees.
  • Oversaw inventory and office supply purchases.
  • Reduced overhead by taking on more responsibility with creative and administrative projects.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Communicated with customers to identify and resolve outstanding payments.
  • Reconciled company bank, credit card and line of credit accounts.
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
  • Generated invoices upon receipt of billing information and tracked collection progress.
Berkshire Healthcare - Housekeeper
Bourne, MA, 2006 - 02/2009
  • Recruited and trained 11 new members of the guest service team.
  • Accommodated guests’ requests for feather free room, extra pillows and extra towels
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Greeted and welcomed all hotel guests with a smile.
  • Resolved service-related problems in a timely manner.
  • Cleaned Hotel rooms in a timely manner set forth by company
  • Maintained a clean working area
  • Followed cleaning regulations set forth by health department and company
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Polished glass surfaces and windows.
  • Cleaned and buffed tile floors using industrial cleaning equipment.
  • Dusted picture frames and wall hangings with a cloth.
  • Polished all metal hardware fixtures.
  • Removed waste paper and other trash from the premises to designated area.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to their proper locations.
  • Cleaned walls, windows, shades and curtains.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Cleaned and changed bedspreads, blankets and mattresses.
  • Verified that all storage areas and carts were clean and organized.
  • Swept and washed all hard surface floors.
  • Moved chairs, desks and beds around rooms to clean behind and underneath them.
  • Spot cleaned walls, carpets and light fixtures.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Transported cleaning products and equipment to and from the utility rooms.
Westgate Resorts - Executive Housekeeper
Cosby, TN, 10/2002 - 07/2005
  • Inspected Hotel rooms after being cleaned by housekeepers
  • Improved customer service ratings by making sure rooms and bathrooms were cleaned
  • Recruited and trained 6 new members of the guest service team.
  • Greeted and welcomed all hotel guests with a smile.
  • Accommodated guests’ requests for extra pillows, extra towels, feather free rooms.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Collaborated with maintenance and housekeeping to maintain great guest service scores and keep all issues if any at a mininum
  • Resolved service-related problems in a timely manner.
  • Developed departmental objectives and daily focus's.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Maintained inventory to insure all products were in stock and available to housekeepers
  • Team player
  • Helped in Laundry
  • Stocked all cart rooms
Hyatt - Assistant Executive Housekeeper
Honolulu, HI, 07/2014 - Current
  • Supervise 7 employees Daily
  • Inventory
  • Sock Cart rooms
  • Inspect hotel guest rooms after being cleaned by Housekeepers
  • Greeted and welcomed all hotel guests with a smile
  • accommodated guest's requests for feather free rooms, extra towels and extra pillows
  • Recruited and trained 5 new members of the guest service team.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Collaborated with maintenance and Houskeepers to insure best guest service possible
  • Worked hand and hand with Assistant General Manager to ensure scheduling of employees
  • Maintained Proper schedule for deep cleans
  • Worked hand and hand with Front dest to ensure arrival rooms were cleaned and ready by predetermined times
  • Worked hand and hand with Laundry Attendant to ensure all departures were vacant and stripped by predetermined time
  • Keep hotel log of keys being issued
  • Keep hotel log of security walks
  • Fosse Operating system
  • Quore Operating System
Skills
billing, cash register, Computer literate, customer service, customer service skills, Data Entry, Dispatching, filing, mark, Powerpoint, Word, payroll, retail/sales, selling, sales, tax, 45 wpm, typing skills

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Cornerstone Christian Correspondance LA

Job Titles Held:

  • Assistant Manager
  • Housekeeper
  • Executive Housekeeper
  • Assistant Executive Housekeeper

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: