(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Dynamic Hotel Executive Housekeeper highly successful at juggling multiple priorities while delivering superb service with a smile. Computer-savvy and organized with strong attention to detail.
  • Service-oriented
  • POS systems
  • Hospitality background
  • Fosse knowledge
  • Quore knowledge
  • Oprah knowledge


  • Payroll management
  • POS systems
  • Courteous
  • Computer knowledge
  • Efficient
  • Team building
Cornerstone Christian Correspondance LA Georgetown, GA Expected in July 2003 High School Diploma : - GPA :
Work History
The Buckle - Assistant Manager
Idaho Falls, ID, 02/2010 - 06/2014


  • Composed effective accounting reports summarizing accounts payable data.
  • Posted receipts to appropriate general ledger accounts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Researched and resolved accounts payable discrepancies.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Created daily and weekly cash reports for accounting management.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Reviewed all expense reports for accuracy and proper expense disclosure.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
  • Computed taxes owed by applying prescribed rates, laws and regulations.
  • Filed tax returns and prepared governmental reports in compliance with strict standards.
  • Oversaw daily office operations for staff of 11 employees.
  • Oversaw inventory and office supply purchases.
  • Reduced overhead by taking on more responsibility with creative and administrative projects.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Communicated with customers to identify and resolve outstanding payments.
  • Reconciled company bank, credit card and line of credit accounts.
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
  • Generated invoices upon receipt of billing information and tracked collection progress.
Berkshire Healthcare - Housekeeper
Bourne, MA, 2006 - 02/2009
  • Recruited and trained 11 new members of the guest service team.
  • Accommodated guests’ requests for feather free room, extra pillows and extra towels
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Greeted and welcomed all hotel guests with a smile.
  • Resolved service-related problems in a timely manner.
  • Cleaned Hotel rooms in a timely manner set forth by company
  • Maintained a clean working area
  • Followed cleaning regulations set forth by health department and company
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Polished glass surfaces and windows.
  • Cleaned and buffed tile floors using industrial cleaning equipment.
  • Dusted picture frames and wall hangings with a cloth.
  • Polished all metal hardware fixtures.
  • Removed waste paper and other trash from the premises to designated area.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to their proper locations.
  • Cleaned walls, windows, shades and curtains.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Cleaned and changed bedspreads, blankets and mattresses.
  • Verified that all storage areas and carts were clean and organized.
  • Swept and washed all hard surface floors.
  • Moved chairs, desks and beds around rooms to clean behind and underneath them.
  • Spot cleaned walls, carpets and light fixtures.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Transported cleaning products and equipment to and from the utility rooms.
Westgate Resorts - Executive Housekeeper
Cosby, TN, 10/2002 - 07/2005
  • Inspected Hotel rooms after being cleaned by housekeepers
  • Improved customer service ratings by making sure rooms and bathrooms were cleaned
  • Recruited and trained 6 new members of the guest service team.
  • Greeted and welcomed all hotel guests with a smile.
  • Accommodated guests’ requests for extra pillows, extra towels, feather free rooms.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Collaborated with maintenance and housekeeping to maintain great guest service scores and keep all issues if any at a mininum
  • Resolved service-related problems in a timely manner.
  • Developed departmental objectives and daily focus's.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Maintained inventory to insure all products were in stock and available to housekeepers
  • Team player
  • Helped in Laundry
  • Stocked all cart rooms
Hyatt - Assistant Executive Housekeeper
Honolulu, HI, 07/2014 - Current
  • Supervise 7 employees Daily
  • Inventory
  • Sock Cart rooms
  • Inspect hotel guest rooms after being cleaned by Housekeepers
  • Greeted and welcomed all hotel guests with a smile
  • accommodated guest's requests for feather free rooms, extra towels and extra pillows
  • Recruited and trained 5 new members of the guest service team.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Collaborated with maintenance and Houskeepers to insure best guest service possible
  • Worked hand and hand with Assistant General Manager to ensure scheduling of employees
  • Maintained Proper schedule for deep cleans
  • Worked hand and hand with Front dest to ensure arrival rooms were cleaned and ready by predetermined times
  • Worked hand and hand with Laundry Attendant to ensure all departures were vacant and stripped by predetermined time
  • Keep hotel log of keys being issued
  • Keep hotel log of security walks
  • Fosse Operating system
  • Quore Operating System
billing, cash register, Computer literate, customer service, customer service skills, Data Entry, Dispatching, filing, mark, Powerpoint, Word, payroll, retail/sales, selling, sales, tax, 45 wpm, typing skills

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Resume Overview

School Attended

  • Cornerstone Christian Correspondance LA

Job Titles Held:

  • Assistant Manager
  • Housekeeper
  • Executive Housekeeper
  • Assistant Executive Housekeeper


  • High School Diploma

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