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Assistant Manager Resume Example

Resume Score: 80%

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ASSISTANT MANAGER
Summary

Attentive supervisor with [Number] years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Multi-talented [Job Title] with [Number] years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Enthusiastic Assistant Manager offering [Number] years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about retail operations and best practices.

Focused Retail leader possessing [Number] years of retail management and sales expertise. Skilled at increasing profits through effective sales training and troubleshooting profit loss areas. Committed to boosting team morale and driving sales by fostering strong rapport with team members and customers.

Motivated [Industry] professional offering [Number]-year progressive record of accomplishment in leadership roles. Establish clear guidelines and enforce consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Driven Management professional offering over [Number] years' experience in [Type] business settings. Focused and motivational mentor adept at challenging team members to meet and exceed company goals.

Service-driven professional with [Number]-year background in [Industry] sector. Personable and reliable desiring opportunity to use [Skill] and [Skill] in busy environment.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Talented [Job Title] and team leader offering [Number] years of success in [Type] environments. Strategic thinker with [Area of expertise] proficiency. Offers proven ability to build effective teams and [Task] Committed to identifying and leveraging opportunities for growth. Certified in [Area of certification].

Skills
  • Product and service knowledge
  • Sales monitoring
  • Customer rapport
  • Product branding
  • Customer relations
  • Retail operations management
  • Closing and contract negotiations
  • Staff development
  • Project management abilities
  • Staff training and development
Experience
Assistant Manager08/2008 to 02/2019Got SafetyBakersfield, CA
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Completed inventory audits to identify losses and project future demands.
Waitress10/2004 to 12/2007Cindys ResturantBakersfield, CA
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Checked order accuracy and food quality before delivering to customers.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Prepared salads and appetizers to back up kitchen staff.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained accuracy while handling payments of up to $[Amount], giving change and printing receipts with [Type] system.
  • Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
Shift Supervisor03/2003 to 09/2004Me N Eds Pizza Bakersfield, CA
  • Patrolled work areas every [Timeframe] to inspect operations, identify concerns and implement corrective actions.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Completed opening and closing duties to facilitate business operations.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with [Type] guidelines to keep products within tight tolerances.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Answered and resolved customer questions and concerns.
  • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Resolved customer complaints and reported issues to senior management.
  • Supervised successful team of [Number][Job title]s by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
Senior Shift Supervisor05/1998 to 01/2002Roundtable PizzaBakersfield, CA
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Automated office operations, managed client correspondence and tracked records.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Education and Training
High School Diploma06/1992Bakersfield High SchoolBakersfield, CA
Certificate: Business Bakersfield Adult School
Certificate: Data Entry, & 10 Key05/1998Bakersfield Adult SchoolsBakersfield, CA
Certificate: Accounting and Business ManagementBakersfield Adult SchoolsBakersfield, CA
Certificate: Accounting And Business Management10/1997Bakersfield Adult SchoolsBakersfield, CA
Some College (No Degree): Liberal StudiesCal State University of BakersfieldBakersfield, CA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Got Safety
  • Cindys Resturant
  • Me N Eds Pizza
  • Roundtable Pizza

School Attended

  • Bakersfield High School
  • Bakersfield Adult School
  • Bakersfield Adult Schools
  • Cal State University of Bakersfield

Job Titles Held:

  • Assistant Manager
  • Waitress
  • Shift Supervisor
  • Senior Shift Supervisor

Degrees

  • High School Diploma 06/1992
    Certificate : Business
    Certificate : Data Entry, & 10 Key 05/1998
    Certificate : Accounting and Business Management
    Certificate : Accounting And Business Management 10/1997
    Some College (No Degree) : Liberal Studies

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