Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Experience
04/2016 - 07/2018Pizza Hut - Assistant ManagerOntario , OR
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Trained 15 employees in inventory practices, POS systems and product knowledge, contributing to 65% increase in customer satisfaction ratings.
- Mentored team on effective upselling and cross-selling techniques.
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
02/2015 - 08/2017National Church Residences - RecruiterHammond , LA
- Sourced, qualified and conducted screening interviews with job candidates.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Reviewed job descriptions and role requirements to effectively source and select qualified candidates.
- Worked with chief administrative officer to create new leadership development program.
- Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
- Kept company in compliance with EEO requirements.
- Organized applicant drug tests and obtained results.
- Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
02/2015 - 08/2017State Of Indiana - Security OfficerHenryville , IN
- Maintained safety by quickly responding to alarms and investigating disturbances.
- Checked and secured 20 building entrances every hour.
- Oversaw premises to identify safety risks and ensure employee and visitor safety.
- Surveilled warehouses, trucking yards, pipe yards and parking areas within facility to identify suspicious behavior.
- CPR and AED certified
11/2013 - 06/2016Nestle International - Assistant Retail Store ManagerBaton Rouge , LA
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Created effective 2 month business plans to focus strategic decisions on exceeding long-term objectives.
- Monitored inventory levels on weekly basis and placed new orders for merchandise to keep supply well-stocked.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Engaged professionally with associates and customers to build rapport and nurture relationships.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Created excellent shopping experience to cultivate customer loyalty and retention.
- Wrote and submitted reports.
- Organized new stock for floor placement.
- Created weekly schedules for employees.
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
08/2008 - 11/2013Pizza Hut - Assistant Manager Oxford , MS
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Delegated daily tasks to team members to optimize team productivity.
- Completed inventory audits to identify losses and project future demands.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enhanced sales by implementing merchandising and promotional improvements.
- Managed payroll for over 7-10 hourly and salaried employees.
03/2005 - 09/2010Cushman & Wakefield Inc - Move CoordinatorPleasanton , CA
- Recorded completed work in production logs, including accurate quantity output, materials used and problems encountered, to inform supervisors and positively affect future operations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Secured optimal productivity by supervising 8 employees on staffing and recruiting administrative, operational and clerical functions.
- Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
- Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
- Communicated with customers and management to report delays, including emergencies, and weather challenges.
Skills
- Product and service knowledge
- Sales monitoring
- Project management abilities
- Business development understanding
- Orientating and training
- Inventory management
- Merchandising
- Staff development
- Strong customer/client relations
- Store operations oversight
- Store opening and closing procedures
- Employee supervision and motivation
- Employee training
- Accurate cash handling
- Shift checklists
- Outstanding communication skills
- Microsoft applications
- Payroll policies and procedures
- New employee processing
- I-9 documentation
- Documentation and reporting
- Daily payroll activities
- Time management
- Background checks
- Applicant sourcing
- Employment listing management
- Human resource management systems
- Candidate pre-screening
- Employment verification
- State reporting procedures
- Security specialist
Education and Training
BelhavenCitySome College (No Degree): Social Work
Texas Barber College And Hairstyling School - HoustonCity, StateLicense: Cosmetology
Sharpstown High SchoolCity, StateHigh School Diploma
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Resume Overview
School Attended
- Belhaven
- Texas Barber College And Hairstyling School - Houston
- Sharpstown High School
Job Titles Held:
- Assistant Manager
- Recruiter
- Security Officer
- Assistant Retail Store Manager
- Move Coordinator
Degrees
- Some College (No Degree) : Social Work
License : Cosmetology
High School Diploma
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