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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Experience
04/2016 - 07/2018Circle K Corp. - Assistant ManagerHouston, TX
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Trained 15 employees in inventory practices, POS systems and product knowledge, contributing to 65% increase in customer satisfaction ratings.
  • Mentored team on effective upselling and cross-selling techniques.
  • Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
02/2015 - 08/2017Vets Security Enforcement Agency - RecruiterHouston, TX
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Reviewed job descriptions and role requirements to effectively source and select qualified candidates.
  • Worked with chief administrative officer to create new leadership development program.
  • Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
  • Kept company in compliance with EEO requirements.
  • Organized applicant drug tests and obtained results.
  • Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
02/2015 - 08/2017Vets Security Enforcement Agency - Security OfficerHouston, TX
  • Maintained safety by quickly responding to alarms and investigating disturbances.
  • Checked and secured 20 building entrances every hour.
  • Oversaw premises to identify safety risks and ensure employee and visitor safety.
  • Surveilled warehouses, trucking yards, pipe yards and parking areas within facility to identify suspicious behavior.
  • CPR and AED certified
11/2013 - 06/2016Simply Fashion - Assistant Retail Store ManagerHouston, TX
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Created effective 2 month business plans to focus strategic decisions on exceeding long-term objectives.
  • Monitored inventory levels on weekly basis and placed new orders for merchandise to keep supply well-stocked.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Engaged professionally with associates and customers to build rapport and nurture relationships.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Created excellent shopping experience to cultivate customer loyalty and retention.
  • Wrote and submitted reports.
  • Organized new stock for floor placement.
  • Created weekly schedules for employees.
  • Counted and balanced registers.
  • Used Point of Sale register system to complete transactions.
08/2008 - 11/2013Murphy USA - Assistant Manager Galveston, TX
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Delegated daily tasks to team members to optimize team productivity.
  • Completed inventory audits to identify losses and project future demands.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Managed payroll for over 7-10 hourly and salaried employees.
03/2005 - 09/2010Shell Oil & Gas - Move CoordinatorBellaire, TX
  • Recorded completed work in production logs, including accurate quantity output, materials used and problems encountered, to inform supervisors and positively affect future operations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Secured optimal productivity by supervising 8 employees on staffing and recruiting administrative, operational and clerical functions.
  • Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
  • Communicated with customers and management to report delays, including emergencies, and weather challenges.
Skills
  • Product and service knowledge
  • Sales monitoring
  • Project management abilities
  • Business development understanding
  • Orientating and training
  • Inventory management
  • Merchandising
  • Staff development
  • Strong customer/client relations
  • Store operations oversight
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Employee training
  • Accurate cash handling
  • Shift checklists
  • Outstanding communication skills
  • Microsoft applications
  • Payroll policies and procedures
  • New employee processing
  • I-9 documentation
  • Documentation and reporting
  • Daily payroll activities
  • Time management
  • Background checks
  • Applicant sourcing
  • Employment listing management
  • Human resource management systems
  • Candidate pre-screening
  • Employment verification
  • State reporting procedures
  • Security specialist
Education and Training
BelhavenHouston, TXSome College (No Degree): Social Work
Texas Barber College And Hairstyling School - HoustonHouston, TXLicense: Cosmetology
Sharpstown High SchoolHouston, TXHigh School Diploma
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Resume Overview

Companies Worked For:

  • Circle K Corp.
  • Vets Security Enforcement Agency
  • Simply Fashion
  • Murphy USA
  • Shell Oil & Gas

School Attended

  • Belhaven
  • Texas Barber College And Hairstyling School - Houston
  • Sharpstown High School

Job Titles Held:

  • Assistant Manager
  • Recruiter
  • Security Officer
  • Assistant Retail Store Manager
  • Move Coordinator

Degrees

  • Some College (No Degree) : Social Work
    License : Cosmetology
    High School Diploma

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