Assistant Manager resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Multi-talented and attentive Assistant Manager with 5 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Management
Retail experience
Customer Service
Excel
Product and service knowledge
Sales monitoring
Merchandising
Staff training and development
Strategic Planning
Inventory management
Time Management
Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
Microsoft Office expertise
Experience
08/2018 to Current
Assistant ManagerCarrols Restaurant Group, Inc. – Franklin, NC,
Planned and prepared workflow schedules, delegating tasks for a 12 member team.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Supported sales management initiatives to optimize business development.
Assisted CSLs in evaluating employee performance and cultivating improvement initiatives.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Enforced company policies and procedures to strengthen operational standards across departments.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Developed and implemented performance improvement programs, resulting in 75% increase in efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Organized schedules, workflows and shift coverage to meet expected business demands.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Directed and led employees, supervising activities to drive productivity and efficiency.
Completed inventory audits to identify losses and project demand.
Enhanced sales by implementing merchandising and promotional improvements.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Delegated daily tasks to team members to optimize group productivity.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
05/2017 to 10/2018
Customer Service RepresentativeMasterbrand Cabinets Inc. – West Jefferson, OH,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Delivered service and support to each customer, paving way for future business opportunities.
Evaluated customer account information to assess current issues and determine potential solutions.
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