Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
Multi-talented and attentive Assistant Manager with 5 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
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Experience
Assistant ManagerCarrols Restaurant Group, Inc. | Franklin , NC | August 2018 - Current
- Planned and prepared workflow schedules, delegating tasks for a 12 member team.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Supported sales management initiatives to optimize business development.
- Assisted CSLs in evaluating employee performance and cultivating improvement initiatives.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Developed and implemented performance improvement programs, resulting in 75% increase in efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Enhanced sales by implementing merchandising and promotional improvements.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Delegated daily tasks to team members to optimize group productivity.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Customer Service RepresentativeMasterbrand Cabinets Inc. | West Jefferson , OH | May 2017 - October 2018
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Delivered service and support to each customer, paving way for future business opportunities.
- Evaluated customer account information to assess current issues and determine potential solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Educated customers on special pricing opportunities and company offerings.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
CashierCharleston Area Medical Center | South Charleston , WV | April 2016 - April 2017
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Processed returned items in accordance with store policy.
- Monitored sales events to protect products, added new merchandise and rang up purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Properly verified customer identification for alcohol or tobacco purchases.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues with cash registers, card scanners and printers.
- Processed customer payments quickly and returned exact change and receipts.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Operated cash register, collected payments and provided accurate change.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Receptionist AssistantUrban League | City , STATE | June 2013 - April 2016
- Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
- Scheduled and confirmed appointments.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained professional tone at all times, including during peak rush hours.
- Gathered, sorted, distributed and sent mail and packages.
- Answered phones
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Education and Training
High School DiplomaMccluer High School | | City, State | May 2016
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Resume Overview
School Attended
- Mccluer High School
Job Titles Held:
- Assistant Manager
- Customer Service Representative
- Cashier
- Receptionist Assistant
Degrees
- High School Diploma
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