LiveCareer-Resume

assistant manager resume example with 11+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Talented Assistant Manager with excellent conflict resolution skills and more than 10 years of supervisor experience. Highly effective and knowledgeable at providing outstanding customer satisfaction. I enjoy supporting my teams. I love working along side my associates. I am adaptable, teachable, and hardworking. Integrity is important to me. I believe in doing the right thing at all times.

Accomplishments
  • Supervised team of 400+ staff members.
Skills
  • Employee performance evaluations
  • Staff Supervision
  • Strategic Planning
  • Sales growth
  • Employee scheduling
  • Goals and Performance
  • Sales Training
  • Cash Handling
  • Cleaning
  • Cash Register Operation
  • Recruiting and Interviewing
  • Consulting
  • Staff Management
  • Business planning
  • Training
  • Product and Service Sales
  • Process Improvement
  • Store Merchandising
  • Point of Sale Systems
  • Store Operations
Work History
10/2020 to Current Coach Manager-Operations Carrols Restaurant Group, Inc. | Franklinton, LA,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Rotated merchandise and displays to feature new products and promotions.
12/2018 to Current Assistant Manager Dossier | Palo Alto, CA,
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Monitored employee performance and developed improvement plans.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Created training modules in partnership with HR for new hires.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Trained and managed associates in customer service and sales techniques.
  • Planned team-building exercises to increase employee performance and job satisfaction.
03/2015 to 12/2018 Customer Service Manager Fort Transfer | Natchez, MS,
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
05/2011 to 12/2015 Owner Ralph Lauren | Gretna, LA,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Prepared nail beds and cuticles, shaped nails and applied polish for over five daily customers.
  • Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
  • Designed individualized care programs for several repeat customers.
  • Maintained master appointment calendar covering all customer visits, employee schedules and special events.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Monitored social media and online sources for industry trends.
11/2009 to 03/2015 Sales Associate Company Name | City, State,
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Tracked stock using company inventory management software.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Tracked and recorded department inventory products, including high-priced merchandise.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Assisted customers by answering questions and fulfilling requests.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Education
Expected in High School Diploma | Fort Dorchester High School, North Charleston, SC GPA:
Expected in NAIL TECHNICIAN | BEAUTY Trident Technical College, Charleston, SC GPA:
Expected in No Degree | I.T. CISCO TRAINING Trident Technical College, Charleston, SC GPA:
Certifications
  • Cisco Certified Network Associate (CCNA)
  • Licensed Nail Technician

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Resume Overview

School Attended

  • Fort Dorchester High School
  • Trident Technical College
  • Trident Technical College

Job Titles Held:

  • Coach Manager-Operations
  • Assistant Manager
  • Customer Service Manager
  • Owner
  • Sales Associate

Degrees

  • High School Diploma
  • NAIL TECHNICIAN
  • No Degree

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