Determined Retail Sales Specialist with strong interpersonal skills and extensive retail and sales experience.
Motivated Assistant Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs; adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.
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Consistently exceeded daily sales targets. Routinely helped customers each day in a high-volume retail outlet. Received a number of “exceeds expectations” ratings on performance reviews. Met monthly sales goals for six months straight. Promoted to Assistant Manager after 10 months in the Sales Associate position. Managed a successful sales team of a dozen members who consistently exceeded sales goals each month. Fulfilled all supervisory duties when Store Manager was on vacation. Named “Associate of the Quarter” for exceeding all customer service goals.
Successful in building and motivating management and associate teams. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Successfully completed a series of training sessions to advance from Retail Sales Associate to Assistant Manager. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Stocked and restocked inventory when shipments were received. Addressed customer inquiries and resolved complaints. Contributed to merchandising ideas at team sale meetings.
Recommended and helped customers select merchandise based on their needs. Served as liaison between customers, store personnel and various store departments. Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Informed customers about sales and promotions in a friendly and engaging manner. Trained new employees on company customer service policies and service level standards. Recognized for Key Role as # 2 Sales Representative in the district (while employed part-time) and "Employee of the Month".
Administered all point of sale opening and closing procedures. Facilitated monthly and quarterly physical inventory counts. Completed weekly schedules according to payroll policies. Replenished floor stock and processed shipments to ensure product availability for customers. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner.
Extensive Coursework in Business Management and Administration.
Successfully completed professional training and certification in Real Estate Sales. Pending FL Real Estate Agent License.
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