Assistant Manager Resume Example Hilltop Village Apartments

ASSISTANT MANAGER

Professional Summary

Industrious assistant property manager proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.

Skills

Project Management
Financial Management
Cost Control

Staff Management
Sales growth

Work History

Assistant Manager, 03/2020 to Current
Hilltop Village Apartments – Jacksonville, Florida

Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Reviewed financial accounts for accuracy and resolved discrepancies.
Assisted established management staff with operational oversight, business development and process improvement strategies.
Resolved escalated concerns using professionalism and understanding of all facets of issue.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.

Leasing Agent/ Assistant Manager, 04/2017 to 03/2020
Viva Associates – Jacksonville, Florida

Boosted occupancy by leveraging market knowledge and successful promotional strategies.
Oversaw monthly collections in funds, maintaining high payment rates by building positive relationships with tenants.
Kept meticulous records of all correspondence between management and tenants.
Performed background checks on apartment applicants.
Validated rental eligibility by using verification process.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Collected rent and tracked resident payments and information in Yardi.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Distributed and followed up on tenant renewal notices.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Verified tenant incomes and other information before accepting lease applications, working closely to maintain accuracy.
Collected monthly rent payments and other fees, always properly recording and processing money.
Compiled maintenance and repair requests for submission to department and reached out to local contractors for bid proposals.

Hotel Front Desk Supervisor, 08/2012 to 04/2017
Aloft Jacksonville Tapestry Park – Jacksonville, Florida

Hired and trained new employees, demonstrating best methods for serving clients and guests.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Supervised team of front desk agents and helped to resolve issues arising during shifts.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Worked flexible hours; night, weekend, and holiday shifts.
Served customers in a friendly, efficient manner following outlined steps of service.
Maintained energy and enthusiasm in fast-paced environment.

Hotel Front Desk Agent, 07/2009 to 01/2012
Wingate By Wyndham – Jacksonville, Florida

Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Confirmed relevant guest information and payment methods to prevent fraud.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Education

Associate Of Business Administration: Business Administration And ManagementJones College - Jacksonville - Jacksonville, FL

High School Diploma, 09/1994
Florida State College At Jacksonville - Jacksonville, FL

Resume Overview

Companies Worked For:

Hilltop Village Apartments
Viva Associates
Aloft Jacksonville Tapestry Park
Wingate By Wyndham

School Attended

Jones College - Jacksonville
Florida State College At Jacksonville

Job Titles Held:

Assistant Manager
Leasing Agent/ Assistant Manager
Hotel Front Desk Supervisor
Hotel Front Desk Agent

Degrees

Associate Of Business Administration : Business Administration And Management
High School Diploma , 09/1994

Assistant Manager Resume Example

Resume Score: 80%

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