assistant manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Microsoft Office expertise
  • Time Management
  • Business development understanding
  • Customer relations
  • Product and service knowledge
  • Closing and contract negotiations
  • Strategic Planning
  • Staff training and development
Assistant Manager, 01/2023 - Current
Parkway Baltimore, MD,
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Parkway Memphis, TN,
  • Organized storeroom, properly stocking merchandise for easy retrieval
  • Used approved food recipes and production standards to verify proper quality, serving temperatures and standard portion control
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement and minimize labor.
  • Exercised portion control for items served, eliminating waste.
  • Regulated temperature of ovens, broilers and grills
  • Complied consistently with standard portion size, cooking methods and
  • Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
ASSISTANT MANAGER, 05/2021 - 01/2022
Matthews International Cincinnati, OH,
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Kept restaurant compliant with all federal, state and local hygiene and food safety regulations. Immediately resolved issues with patrons by employing careful listening and communication skills. Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies. Identified team weak points and implemented corrective actions to resolve concerns. Oversaw food preparation and monitored safety protocols. Motivated staff to perform at peak efficiency and quality. Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy. Handled escalated customer concerns with speed and knowledgeable
  • Support to achieve optimal satisfaction and maintain long-term loyalty. Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Warehouse Worker, 10/2019 - 02/2021
Blitt & Gaines P.C. Naperville, IL,
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Used pallet jacks to move items to and from warehouse locations.
  • Packed boxes and stock using organizational guidelines.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Used scanners to track parcel information, condition or receipt.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
STOCKER, Wal-Mart Supercenter City, STATE,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
DEBT COLLECTOR, 12/2015 - 12/2016
AGENT, Diversified Consultants Inc City, STATE,
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Accepted and processed customer payments and applied toward account balances.
  • Answered customer questions regarding account discrepancies or problems.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Education and Training
University of Phoenix - Tempe, AZ
Status -
Bachelor of Science: BUSINESS MANAGEMENT, Expected in 01/2021
University of Phoenix - Phoenix, AZ
Status -
High School Diploma: , Expected in 05/2009
Fort Knox High School - Fort Knox ,
Status -
Master of Science: Management , Expected in
University of Phoenix - Tempe, AZ
Status -

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • Fort Knox High School
  • University of Phoenix

Job Titles Held:

  • Assistant Manager
  • Warehouse Worker


  • Bachelor of Science
  • High School Diploma
  • Master of Science

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