Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
Answered customer questions and provided detailed product information.
Greeted customers and directed to requested products.
Maintained effective team member communication.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
01/2018 to Current
Manager/Assistant Manager of OperationsOakland Ice Center – , ,
Planned and prepared workflow schedules, delegating tasks for 25-member team.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Collaborated with manager to develop strategies for achieving best parking operations and customer service goals.
Implemented training processes for newly hired employees and supervised supervisor, shift leads and parking attendants.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Trained team of 25 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
Enforced company policies and procedures to strengthen operational standards across departments.
Delegated daily tasks to team members to optimize group productivity.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Shared knowledge with other dealerships and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Directed all operational aspects, including distribution, customer service, human resources, administration and sales in accordance with company objectives, mission and values.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Identified business issues, creating customized solutions for individual problems.
01/2015 to 12/2017
SupervisorBenchmark Hospitality – , ,
Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
Performed cash handling tasks such as daily sales, deposits and money fill in Pay stations.
Demonstrated leadership by making improvements to work processes and helping to train others.
Performed site evaluations, customer surveys and team audits.
Recognized by management for providing exceptional customer service.
Checking daily cashier reports and making daily deposits.
Data entry using AS400
Do weekly and monthly audits at location to ensure parking operations.
Prioritized and organized tasks to efficiently accomplish service goals.
Defined strategies and created a plan to achieve ambitious operational objectives.
Maintain Pay stations to ensure daily operations
Education and Training
Expected in 12/2016 to to
High School Diploma: Jose Marti - Lima /Peru, GPA:
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