Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

I strive effectively to execute changes to improve operational efficiency and who specializes in quality service, customer retention, productivity and team management. I am dedicated to providing excellent customer service and making operational and procedural improvements.

  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Management of remote employees
  • Skilled multi-tasker
  • Team management
  • Conflict resolution techniques

Played an instrumental role in increasing customer satisfaction ratings index from 40% to 90% within 1 year as Property Manager.Reduced staff turnover by 60% in one year by implementing several well-received team and morale-building programs.Cut inventory by more than half and improved on-time delivery to 90% by changing carrier.Decreased operating costs by 50% by implementing new cost control procedures.Implemented new rent collection procedures, increasing rental income for 1st Year.Managed a portfolio consisting of approximately 100 home sites comprising approximately 100,000 square feet.Accomplished 100% occupancy within first 7 months. Increased Property score to a 93 passing from a failing score.

03/2014 to Assistant Manager Culvers Restaurant | West Allis, WI,

Adept at resolving customer issues and motivating car wash staff. Focused on maintaining quality standards. Tremendous experience with automated and manual car wash procedures. Strong ability to troubleshoot and resolve issues in a professional manner. Remarkable ability to provide preventative maintenance suggestions to vehicle owners. Solid knowledge of car washing equipment, basic electronics and plumbing. Ability to meet demands of multiple customers in an often fast-paced setting. Impressive communications and organizational abilities. Trained and supervised new employees. Maintained a record of all employees. Prepared weekly staffing schedules. Ensured timely paycheck distribution. Supervised basic equipment maintenance. Ensured implementation of safety standards while car wash was in operation.• Managed all work performed to ensured that all procedures were followed.

02/2012 to 02/2014 Property Manager Habitat America | Connecticut Gardens, MD,

Managed 67 rental properties totaling over 49,000 square feet.Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.Conducted apartment tours for potential tenants and answered any questions.Collected and kept careful records of rental payments.Maintained excellent customer relationships.”Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.Oversaw budgeting process for 67 assigned properties.Monitored and documented all income, including delinquencies.Handled customer complaints personally to verify they were properly handled.Created staff schedules in response to community needs.Managed all day-to-day activities involving tenants, subcontractors and property management.Taught, promoted and enforced safe work practices among on-site staff.Conducted inventories of and delivered building supplies.Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.Monitored common areas for cleanliness and safety.Worked with the owners to identify, develop and achieve community goals and objectives.Established and implemented leasing goals while managing an effective lease expiration program.Fully abstracted all leases and entered all pertinent information into the AllStar management system.Reviewed all leases to guarantee that tenants received the proper level of service.Regularly updated asset management staff regarding leasing and property status.Monitored all infrastructure and building expenses and reviewed and approved invoices.Prepared and submitted monthly tenant visit logs in a timely manner.Recommended clarifications and changes in program policies to the director of property management.Created and updated marketing materials for department programs and properties.

10/2009 to 02/2012 Project Manager Sharp Decisions | Phoenix, AZ,

Multi Housing HUD Rental Property Under limited supervision, oversees and coordinates all property management, maintenance, development, and construction activities associated with a large housing a number of tenants and identifies potential tenants, evaluates need, and shows space as appropriate. Schedules and coordinates facilities usage for a range of business activities. Reduced facility costs by 50% on existing arrangements by renegotiating vendor contracts.Plan, organize and implement all aspects of facility projects.Conduct payroll, payables, employee appraisal, hiring and terminations.Overseeing and managing household staff, authorizing and maintaining household schedules and calendars, managing household budgets and running household errands and oversee & schedule independent contractors, repairs & maintenance plus Overseeing all home renovations and assisting with planning social and holiday events for tenants.Conducted annual re-examination appointments and housekeeping inspections.Disbursed petty cash on an as-needed basis to engineering staff and property personnel.Maintained tenant relations with regular tenant visits and phone calls.Acted as liaison between construction manager and tenant during build-out phase of tenant suite.

11/2004 to 10/2009 Facility Safety Supervisor Breakthru Beverage Group | Colorado Springs, CO,

Evaluate and secure vendor contracts for construction projects and/or leased facilities and perform least cost analysis in determining facility project requirements.Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises.Designed security policies, alarm response protocols and access card guidelines.Recommended improvements in security systems and procedures.Developed and updated security procedures, security system drawings and related documentation.Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.Monitored the entire facility using CCTV while simultaneously performing dispatch duties.Hired, trained and managed a staff of 15 security, custodial and maintenance Defined project deliverables and monitored status of tasks.Monitored costs, timescales and resources used to achieve [Goal].Monitored team progress and enforced deadlines.Served as the single point of contact for project scheduling and changes.

02/2000 to 11/2004 Commissary Assist Supervisor Hidalgo County Sheriff Department | City, STATE,

Processed an average of 150 invoices per month for a large-scale organization.Renegotiated payment terms with dozens of suppliers.Verified details of transactions, including funds received and total account balances.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Coordinated meetings with other department managers and served as main liaison between sales and Sheriff Department.Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.Capitalized on industry changes to maximize company revenue.Conducted cost, schedule, contract performance, variance and risk analysis.Reviewed and approved billing invoices and expense reports.

05/1996 to 01/2000 Inventory Supervisor Wackenhut Corrections | City, STATE,

Lead a team of 12 personnel and manages the responsibilities like training them, supervise their work and evaluation.Responsibilities include delivering and securing the supplies of the weapons, uniforms, inmate personnel property.Handles the documents, reports, financial papers and budget as per the requirements.Maintained accurate stock records and schedules.Reduced operating budget by 50% and mishaps by 15% by implementing new policies and procedures.Negotiated bulk shipping discounts with contracted carriers.Evaluated operational records and made scheduling adjustments to maximize efficiency.Oversaw special orders and after-hours, urgent shipping jobs.Unloaded, picked, staged and loaded products for shipping.Conducted monthly, quarterly and yearly inventories of warehouse stock.Oversaw hiring and training of 5 employees.Resolved service issues in a timely manner, including coordinating and processing returns. Ensure the correct application of the policies and procedures. Make sure that the damaged or defective items will be repair or send back through shipment. The monitoring of the inventory and get receipt.

Responsible for ensuring the documents, shipping, purchasing and accounting.Receive original order along with the bills of the loaded inventory and resolved issues.

Expected in High School Diploma | Credits of College, , GPA:

32 College Credits


Willing to stretch extra hours to complete assigned work.

Multitasking – Can handle many assignments.

Decision making

Negotiating skills

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Resume Overview

School Attended

  • Credits of College

Job Titles Held:

  • Assistant Manager
  • Property Manager
  • Project Manager
  • Facility Safety Supervisor
  • Commissary Assist Supervisor
  • Inventory Supervisor


  • High School Diploma

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