LiveCareer-Resume

assistant manager resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Merchandising
  • Product branding
  • Project management abilities
  • Training and development
  • Business development understanding
  • Orientating and training
  • Staff development
  • Strategic Planning
  • Time Management
  • Staff training and development
  • Microsoft Office expertise
  • Business Development
  • Customer relations
  • Retail operations management
Experience
Assistant Manager, 11/2017 - Current
Taco Bell Bridgeton, MO,
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Supported sales management initiatives to optimize business development.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Assisted Manager in evaluating employee performance and cultivating improvement initiatives.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Planned and prepared workflow schedules, delegating tasks for 2-member team.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Trained team to deliver outstanding customer service, boosting customer satisfaction ratings.
  • Planned and prepared workflow schedules, delegating tasks for 40-member team.
Vet Technician, 03/2016 - 05/2017
Vetcor Wauwatosa, WI,
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Collected urine by expression cystocentesis, or catheterization.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Performed physical examinations and record case history, weight, temperature and other vitals.
  • Checked animals for injury and illness, writing notes regarding symptoms for veterinarian's review.
  • Prepared and labeled medications and informed client of administration techniques.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Walked over [Number] dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
  • Monitored [Number] animals per [Timeframe] during after-hours shifts.
  • Delivered consistent customer service to pet owners, effectively increasing repeat business [Number]%.
  • Walked animals outside for potty breaks [Number] times per shift to avoid accidents in play areas and on bedding.
Sales Associate, 03/2016 - 03/2017
Ace Cash Express Inc Tucson, AZ,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Helped average of 15 customers per day by responding to inquiries and locating products.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Negotiated and closed deals with minimal oversight.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
Server, 03/2004 - 05/2009
Southern Glazer's Wine And Spirits, Llc Bremerton, WA,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Processed customers' payments and provided receipts.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Calculated charges, issued table checks and collected payments from customers.
Education and Training
Associate of Science: Veterinarian Assisting, Expected in 05/2017
-
Ashworth College - Norcross, GA
GPA:
Status -
GED: , Expected in 05/2003
-
Laurens High School - Laurens , SC
GPA:
Status -

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Resume Overview

School Attended

  • Ashworth College
  • Laurens High School

Job Titles Held:

  • Assistant Manager
  • Vet Technician
  • Sales Associate
  • Server

Degrees

  • Associate of Science
  • GED

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