Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

My targeted position would be Head Manager of my own Marketing or Operations department and/or division, preferably a position that targets the satisfaction of consumers and the growth and development of others. I vision and embody a sharp individual with team player attitude and well-honed skills in customer service and communications. Known for successfully troubleshooting faulty equipment and managing my associates and customers effectively. Personable professional with fluency in English. Agile and adaptable team leader with stellar dependable history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Customer-focused professional with successful two-year career in Retail sector. Dynamic successful applying effective communication and delegation in busy business environment.

  • Employee performance evaluations
  • Troubleshooting
  • Training
  • Consulting
  • Business planning
  • Negotiation
  • Staff supervision
  • Operations management
  • Business analysis
  • Marketing tactics
  • Customer relations
  • Business development understanding
  • Microsoft Office expertise
Work History
Assistant Manager, 11/2019 to Current
Tractor SupplySan Miguel, CA,
  • Offered hands-on assistance to over 30 customers per day, assessing needs and maintaining current knowledge of consumer preferences
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Trained team members in successful strategies to meet operational and sales targets
  • Monitored employee performance and developed improvement plans
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Communicated with managers of other departments to maintain transparency
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
Customer Service Representative, 02/2019 to 11/2019
LabcorpSomerset, NJ,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Provided information to customers regarding loyalty program and helped to open and activate new accounts
  • Compiled customer feedback and recommended service delivery improvements to management
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Answered constant flow of customer calls, average of 20 calls per day
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Managed customer relations and customer service through daily communication and interaction
E-Commerce Associate, 09/2018 to 01/2019
Goodwill Industries Of Central Michigan's HeartlandOkemos, MI,
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans
  • Completed on average of 50-85 orders every week
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Courtesy Clerk, 09/2017 to 09/2018
New Leaf Community Markets, Inc.Portland, OR,
  • Served needs of numerous customers in busy sales environment.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
High School Diploma: , Expected in 05/2018
North Pointe Preparatory - Phoenix, AZ
Associate of Arts: Business Marketing , Expected in 05/2020
Maricopa Community Colleges - Glendale Community College - Glendale, AZ
Bachelor of Arts: Business Marketing , Expected in 05/2022
Arizona State University - Tempe, AZ
  • Supervised team of 15 staff members.
  • Managed more than numerous customers during demanding sales events in an effective and gracious manner.

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Resume Overview

School Attended

  • North Pointe Preparatory
  • Maricopa Community Colleges - Glendale Community College
  • Arizona State University

Job Titles Held:

  • Assistant Manager
  • Customer Service Representative
  • E-Commerce Associate
  • Courtesy Clerk


  • High School Diploma
  • Associate of Arts
  • Bachelor of Arts

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